SAP FICO Operations Leader
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Job Title: SAP FICO Operations Leader
Job Type: Contract to Hire
Location: Remote or Hybrid if in Cincinnati/Detroit
Work Authorization: US Citizen or Green Card Holder by time of conversion
Referral Fee: +/- $2000
Job Description:
The individual selected for this position is responsible for leading the IT operations activities for the FICO team for the SAP platform. In addition, they are responsible for designing and implementing contemporary processes and technology solutions that enable business and enterprise outcomes. Requirements include having a comprehensive, in-depth understanding of SAP development, operations, and deployment, along with having the ability develop cross-functional technology solutions.
Roles and Responsibilities
In this role, you will:
• Manage the service support and delivery for the SAP FICO stream
• Coordinate with business stakeholders and cross-functional partners to ensure adequate operational support is managed
• Drive customer communication during critical events and lead retrospective meetings
• Drive projects that improve customer experience, application process or performance with minimal guidance
• Coordinate with solution architects and various other teams to understand the possible cross-functional impacts and mitigate risks
• Analyze incident trends, and design solutions to address root causes and improve the system. Work with the team to develop, test, and implement these solutions
• Partner with FICO architects and product owners on new service introductions, change, and transition to operations
• Ensure quality of the deliverables, participate in design, code, change control reviews
• Investigate the possibilities of automation for self-service of end user support
• Lead teams of contractors to deliver technology solutions to business incidents and requests
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
Education Qualifications
• Bachelor’s degree from an accredited university or college (or a high school diploma/GED)
• Minimum of 5 years of experience in SAP development or operations. Hands-on experience with SAP FI and CO, performing solution design, system configuration, development, testing and defect debugging.
Desired Characteristics
• Strong oral and written communication skills. Strong interpersonal and leadership skills.
• Demonstrated ability to quickly understand new concepts and analyze system deficiencies
• Passionate about security and the quality of the applications they support
• Ability to influence others, lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Understands concepts of setting and driving architecture direction.
• Effective problem identification and solution skills including debugging skills.
• Proven analytical and organizational ability
• Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes from the customer’s viewpoint
• Experience working with an off-shore development team
• Organized, thorough, and detail oriented
• Collaborates well with others to solve problems and actively incorporates input from various sources
• Eager to learn, shares ideas, encourages and accepts feedback well
• High level of energy and enthusiasm, with the ability to thrive in a dynamic, fast-paced setting