Program Manager Operations
Gravity IT Resources
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PMO Functional Overview
The Project Management Operations (PMO) team is responsible for the focused delivery of effective, integrated, digital- and technology-driven solutions that support strategic, transformation initiatives and the overall roadmap.
- Summary
- Responsible for managing highly complex programs with multi-faceted projects, or multiple medium-to-large initiatives involving cross-functional teams that include business, functional, technology, and external vendor partners; end-to-end from concept to development, through testing and execution.
- This position requires an understanding of multiple program management methodologies and fundamentals and the ability to think strategically as well as drive for results.
- The successful candidate must have excellent communication skills, along with the ability to problem-solve, anticipate needs, and balance competing priorities while simultaneously maintaining accuracy and quality of work.
- Responsibilities
- Understands the complexities of both Agile and Waterfall work environments, has the ability to influence decisions and drive results, and helps guide assigned teams through successful completion of programs
- Initiates program plans based on technical expertise, well-defined business requirements, inputs from subject matter experts, and associated deliverables and dependencies
- Establishes supporting documentation that will guide internal-and-external partners through the life of a program, including articulating critical business processes, system and information flows
- Drives comprehensive, integrated timelines for each program based on professional experience and knowledge of the business. Leads implementation of detailed work plans, schedules, project estimates and resource plans.
- Coordinates activities and oversees any interdependencies between multiple projects
- Leads key project/program and cross-functional meetings, including agenda creation, preparation of conference reports and executive summaries, management reporting, presentations for executives, and follow-ups on key action items with appropriate business leaders and stakeholders
- Accountable for ensuring decisions and open actions coming out of program-related meetings are appropriately communicated, vetted and actioned upon
- Responsible for risk and issue management, including the ability to identify and elevate global program risks/blockers, as well as crafting mitigation plans
- Demonstrates operational excellence by consistently delivering projects/program on time and on budget
- Understands the impacts of resource management, staffing and capacity to the program
- Provides leadership to assigned project/program teams to ensure alignment with the program’s strategy and objectives
- Facilitates program closure and retrospective process
- Qualifications / Skills
- Must be highly organized, with meticulous attention to detail, and proven ability to multi-task
- Excellent written and verbal communication skills, with particular focus on interpersonal communication
- Strong problem-solving skills and analytical capabilities, with ability to quickly adapt to new situations as they arise
- Ability to maintain a high level of professionalism, work well independently and within a team environment
- Program Management Professional (PMP) certification preferred
- Thrives in fast-paced, fast-changing, high-pressure environment
- Self-motivated
- Solid working knowledge of Microsoft Suite (including Project), Service Now, Salesforce, Jira, Confluence, Collaboration tools for visibility, planning and controls
- 7+ years of program management experience, including understanding multiple project management methodologies and fundamentals
- Bachelor’s Degree in Business, Marketing, IT Management, or related area of study
- Proven record managing all aspects of complex to very complex projects or programs with cross-functional and technology partners
- Retail, Seamless Commerce, and/or MarTech experience preferred