Program Manager Operations

Gravity IT Resources

To Apply for this Job Click Here

PMO Functional Overview

The Project Management Operations (PMO) team is responsible for the focused delivery of effective, integrated, digital- and technology-driven solutions that support strategic, transformation initiatives and the overall roadmap. 

  1. Summary
    • Responsible for managing highly complex programs with multi-faceted projects, or multiple medium-to-large initiatives involving cross-functional teams that include business, functional, technology, and external vendor partners; end-to-end from concept to development, through testing and execution.
    • This position requires an understanding of multiple program management methodologies and fundamentals and the ability to think strategically as well as drive for results.
    • The successful candidate must have excellent communication skills, along with the ability to problem-solve, anticipate needs, and balance competing priorities while simultaneously maintaining accuracy and quality of work.  
  2. Responsibilities
    • Understands the complexities of both Agile and Waterfall work environments, has the ability to influence decisions and drive results, and helps guide assigned teams through successful completion of programs
    • Initiates program plans based on technical expertise, well-defined business requirements, inputs from subject matter experts, and associated deliverables and dependencies
    • Establishes supporting documentation that will guide internal-and-external partners through the life of a program, including articulating critical business processes, system and information flows
    • Drives comprehensive, integrated timelines for each program based on professional experience and knowledge of the business.  Leads implementation of detailed work plans, schedules, project estimates and resource plans.
    • Coordinates activities and oversees any interdependencies between multiple projects
    • Leads key project/program and cross-functional meetings, including agenda creation, preparation of conference reports and executive summaries, management reporting, presentations for executives, and follow-ups on key action items with appropriate business leaders and stakeholders
    • Accountable for ensuring decisions and open actions coming out of program-related meetings are appropriately communicated, vetted and actioned upon
    • Responsible for risk and issue management, including the ability to identify and elevate global program risks/blockers, as well as crafting mitigation plans
    • Demonstrates operational excellence by consistently delivering projects/program on time and on budget
    • Understands the impacts of resource management, staffing and capacity to the program
    • Provides leadership to assigned project/program teams to ensure alignment with the program’s strategy and objectives
    • Facilitates program closure and retrospective process
  3. Qualifications / Skills
    • Must be highly organized, with meticulous attention to detail, and proven ability to multi-task
    • Excellent written and verbal communication skills, with particular focus on interpersonal communication
    • Strong problem-solving skills and analytical capabilities, with ability to quickly adapt to new situations as they arise
    • Ability to maintain a high level of professionalism, work well independently and within a team environment
    • Program Management Professional (PMP) certification preferred
    • Thrives in fast-paced, fast-changing, high-pressure environment
    • Self-motivated
    • Solid working knowledge of Microsoft Suite (including Project), Service Now, Salesforce, Jira, Confluence, Collaboration tools for visibility, planning and controls
    • 7+ years of program management experience, including understanding multiple project management methodologies and fundamentals
    • Bachelor’s Degree in Business, Marketing, IT Management, or related area of study
    • Proven record managing all aspects of complex to very complex projects or programs with cross-functional and technology partners
    • Retail, Seamless Commerce, and/or MarTech experience preferred

To Apply for this Job Click Here