Lead ServiceNow Developer

Gravity IT Resources

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Job: Lead ServiceNow Developer
Location: Miami, Florida (Hybrid)
Job Type: Direct Hire
Referral Bonus: $2,000+

Must be US Citizen / Green Card Holder
**No 3rd Parties**

Gravity IT is lookign for a Sr. ServiceNow Developer is responsible for developing, configuring, testing, and implementing ServiceNow 


  • Develops/implements new configurations and custom applications for ServiceNow
  • Develops system integrations and process automation within the ServiceNow instance, and other Information Services applications
  • Creates and configures Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each
  • Creates and configures Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow
  • Configure/develop integration with other applications using REST API or ServiceNow Integration hub.
  • Guide development team and adhere to development best practices
  • Conduct technical analysis on the ServiceNow applications and modules
  • Coordinates and facilitates application and platform upgrades
  • Creates ServiceNow reports and dashboards
  • Implements new ServiceNow modules based on the needs of Lennar
  • Performs system and integration testing
  • Authors and maintains technical documentation
  • Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
  • Maintains responsibility of the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
  • Maintains responsibility of the creation and documentation of development, unit test cases and build plans
  • Supports all future releases and provides updates to software as required based on feedback from users
  • Upholds an understanding of ServiceNow modules and licensing


  • Bachelor’s degree or certification required
  • 8+ years of progressively responsible, computer programming and analysis experience
  • 5+ years ServiceNow working experience including development, design and implementation
  • Thorough understanding of ITIL/ITSM processes
  • Certified ServiceNow System Administrator preferred, and/or ITIL Foundations Certification preferred
  • Knowledge of Incident, Knowledge, CMDB and reports/metrics
  • Must be engaged and able to see projects through from start to finish with little to no guidance
  • Experience developing scoped applications
  • Experience in creating Flows using Flow Designer.
  • Must possess project delivery skills and experience working directly with stakeholders, customers, and clients.
  • An understanding of Agile development and delivery
  • In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules


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