Client Technologies Technician

Gravity IT Resources

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Job Title: Client Technologies Technician
Job Location: Orlando, FL (On-Site)
Job Type: Contract

Job Tasks and Responsibilities:
The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

  • Configure and install software for IT user desktops and laptops;
  • Installation and support of mobile devices, including laptops, Chromebooks, etc.
  • Installation and support of Department and Vendor network equipment to include switches, wireless APs, etc.
  • Network Cabling installations and terminations
  • Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs)
  • Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware
  • Maintain desktop software and hardware
  • Hardware and software troubleshooting (for both Department staff and inmate PCs) Support mobile workforce
  • Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems
  • Troubleshoot problems using scripts and checklists as guides
  • Escalate to Tier 3 support when necessary
  • Document problems and resolutions
  • Perform end-user training, if applicable
  • Provide quality customer service
  • Participate in the testing and evaluation of new desktop packages
  • Implement prototypes
  • Provide support for printers and peripherals
  • Support of inmate education labs to include server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits and inventories
  • This position provides regional support in tandem with the Bureau of Field Technology Services.

Required Qualifications:

  • Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
  • Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows Operating System (OS), Office, Outlook, and Internet Explorer
  • Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment
  •  Valid Driver License. 

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