Corporate IT Business Relationship Manager

Gravity IT Resources

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Our Fortune 200 client is looking to bring on an IT Business Relationship Manager in the New Year! If you are comfortable working in a hybrid model in Cleveland, possess 10 years of work experience in business/IT, and have a background performing these responsibilities, please apply today.

 

JOB RESPONSIBLITIES:

Act as a Relationship Manager

  • Build strong, collaborative relationships with business clients
  • Build strong, collaborative relationships with IT service owners
  • Track client satisfaction with services provided
  • Continuously improve, based on feedback from clients

Communicate With Business Stakeholders

  • Ensure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets)
  • Manage expectations of multiple business stakeholders
  • Provide a clear point of contact within IT for each business stakeholder
  • Act as a bridge between IT and the business

Service Delivery

  • Service delivery breaks out into three activities: service status, changes, and service desk tickets
  • Understand at a high level the services and technologies in use
  • Work with clients to plan and make sure they understand the relevance and impact of IT changes to their operations
  • Define, agree to, and report on key service metrics
  • Act as an escalation point for major issues with any aspect of service delivery
  • Work with service owners to develop and monitor service improvement plans

Project Delivery

  • Ensure that the project teams provide regular reports regarding project status, issues, and changes
  • Work with project managers and clients to ensure project requirements are well understood and documented and approved by all stakeholders
  • Ensure that the project teams provide key project metrics on a regular basis to all relevant stakeholders

Knowledge of the Business

  • Understand the main business activities for each department
  • Understand which IT services are required to complete each business activity

 

Required Skills

  • 10 + years IT or combination of IT & Business-related work experience.
  • 3+ years developing and implementing information technology systems.
  • Experience leading large IT Projects, Portfolios and/or Programs with matrixed project/program teams.
  • Experience collaborating with design/development teams, internal and/or external.
  • Experience delivering programs on scope, on time, on budget and expected quality and benefit to the customer and end users.
  • Experience analyzing functional system requirements and designing and developing solutions that fulfill business requirements.
  • Experience applying comprehensive information technology management principles and practices.
  • Ability to translate strategic directives into tactical initiatives.
  • Ability to understand the underlying business model and influence others to resolve IT issues, and follow through on improvement opportunities, solutions, and plans.
  • Well-versed in Microsoft Office applications.
  • Demonstrated skill with presentation and communication tools such as MS PowerPoint, Visio, etc.

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