Development Support Analyst

Gravity IT Resources

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The Analyst, Development Support is a subject matter expert in development processes. Collaborates cross functionally to drive best practices for business behaviors, system functionality and analytics for all development workstreams (NRO, Conversions, Implementations, etc.). Understands broad, inter-related processes for both new restaurant development and strategic initiatives to ensure efficient execution, effective change management and risk mitigation. Requires strong partnership, effective communication and ability to influence.


  • Assess projects and processes to proactively identify risks and opportunities to streamline timelines and minimize costs.  Leverage global view of the business to identify trends and to formulate solutions while liaising with multiple internal Development and Non Development partners.
  • Identify opportunities within a project and/or process and partner appropriately to drive solutions. This could require hands on involvement, facilitation or coaching depending on the need.
  • Coach and mentor Development Analysts as needed.
  • Support system functionality through testing, change management and troubleshooting. Behave as liaison between Business Teams and Real Estate System Support Team.
  • Maintain system and tool that creates Initial Cost Projections for all projects within the department. Partner within Development to keep current on upcoming implementations to maintain accuracy. Position will also prepare ICP’s as required.
  • Prepare for and facilitate as necessary for meetings on global topics; provide activity summaries and follow up on action items. This can include system efforts, leadership reporting, change management projects, etc.
  • Manage Report Portfolio by creating, maintaining, and distributing reports for current business practices.
  • Prepare documentation/proposal information for leadership approvals (RE Packages for NRO’s, Process Change Proposals, etc).
  • Facilitate the bidding/contracting processes for vendors (NRO GC’s or global).
  • Manage all feedback/survey processes that support “scorecard” reporting for department.
  • Assure proper documentation is obtained, verified and saved as required by department processes.


  • High school diploma or general education degree (GED) required.
  • Bachelor’s Degree (BA/BS) from 4-year college or university preferred.
  • 3+ years of analyst, project management, or procurement experience within Restaurant / Retail / Construction Industry.
  • Proficient with MS Office – Excel, Word, PowerPoint, & Outlook.
  • Expert with MS Office and experience in Business Information Tools (BI) and life cycle system (Tririga) preferred.

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