SAP FICO Operations Lead

Gravity IT Resources

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Job Title: SAP FICO Operations Lead
Job Type: Direct Hire
Location: 100% Remote- EST
Work Eligibility: U.S. Citizen or Green Card Holders only- no GC EAD or sponsorship offered.
Referral Fee:  +/- $2,800

Job Summary:
Our client is building operations teams focused on performance and availability of Compute and Network infrastructure consumed by all business segments. The individual selected for this position is responsible for leading the IT operations activities for the FICO team for our client’s SAP platform. In addition, they are responsible for designing and implementing contemporary processes and technology solutions that enable business and enterprise outcomes. Requirements include having a comprehensive, in-depth understanding of SAP development, operations, and deployment, along with having the ability develop cross-functional technology solutions.

Roles and Responsibilities:

  • Manage the service support and delivery for the SAP FICO stream.
  • Coordinate with business stakeholders and cross-functional partners to ensure adequate operational support is managed.
  • Drive customer communication during critical events and lead retrospective meetings.
  • Drive projects that improve customer experience, application process or performance with minimal guidance.
  • Coordinate with solution architects and various other teams to understand the possible cross-functional impacts and mitigate risks.
  • Analyze incident trends, and design solutions to address root causes and improve the system.
  • Work with the team to develop, test, and implement these solutions.
  • Partner with FICO architects and product owners on new service introductions, change, and transition to operations
  • Ensure quality of the deliverables, participate in design, code, change control reviews.
  • Investigate the possibilities of automation for self-service of end user support.
  • Lead teams of contractors to deliver technology solutions to business incidents and requests.
  • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.

Job Qualifications:

  • Bachelor’s degree from accredited university or college.
  • 5-7 years of professional experience as a fFunctional Analyst or Operations Analyst.
  • Minimum of 3 years of experience in SAP development or operations
  • Hands-on experience with SAP FICO, performing solution design, system configuration, development, testing and defect debugging.

Eligibility Requirement:
Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

  • Strong oral and written communication skills. Strong interpersonal and leadership skills.
  • Demonstrated ability to quickly understand new concepts and analyze system deficiencies.
  • Passionate about security and the quality of the applications they support.
  • Ability to influence others, lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Understands concepts of setting and driving architecture direction.
  • Effective problem identification and solution skills including debugging skills.
  • Proven analytical and organizational ability.

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