IT Support Partner

Gravity IT Resources

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Job Title: Tech Support Partner 

Location: Hybrid (Miramar, FL)

Job-Type: Contract

Referral Fee: $1500

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).

Position Overview:

Gravity is looking for a Desktop Engineer to assist with our client. The ideal candidate will possess experience working onsite as an end user support specialist. Working through ServiceNow, you should be experienced imaging computers and working through tickets with a high level of customer support. Additionally, it is preferred this candidate has a level of experience with routers and switches.

Our client is a leading climate-controlled solutions organization. They focus on moving refrigerated items and perishables around the world. The organization puts sustainability top of mind, working to provide these solutions while maintaining a better planet. They have made a commitment to investing in technology and staying cutting edge with the technologies they select.

Duties & Responsibilities:

· Provide prompt and accurate technical support ensuring a high level of customer satisfaction 

· Help to configure, image, and deploy hardware with Windows 10 for new hire equipment and replacement equipment

· Support MS Office and Outlook configuration, software installation, printer set up 

· Review trouble ticket queues, document support and diagnostic activity, escalate problems as required

· Assist with routers and switches whenever there is a refresh 

Required Experience & Skills:

· 1+ year of experience in an onsite Desktop Support Engineer role

· 1+ year of experience configuring, imaging, and deploying hardware for new hires, such as: computers, phones, and tablets

· 1+ year of experience working through and resolving tickets in ServiceNow

· 1+ year of experience with routers and switches

· Ability to go onsite to Miramar, FL three days a week

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