Community Connect Program/Relationship Manager

Gravity IT Resources

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Job Description

Job Title: Community Connect Program/Relationship Manager
Job Type: Direct-Hire
Location: Broward County, FL
Travel Requirement: 50% Remote, 50% Travel primarily across Broward County and minimally to Palm Beach, FL

Client Details:
Our client is an established healthcare system in South Florida focused on providing safe, quality, cost effective, patient centered care with the main goal of improving the health within the community they serve. They will give candidates the opportunity to work for and with mission driven individuals all with the goal of improving the health and outcomes of their patients. Additionally, they will be able to grow within a collaborative environment focused on the personal and professional growth of the individual.
Job Summary:
The Community Connect Program/Relationship Manager is accountable for the overall success and day-to-day operations of our client’s Community Connect program including the development and oversight of the strategy, roadmap, budget, and implementation. Leads a matrixed IS team to scope, plan, and deliver solutions following the established project management framework and solution best practices. Collaborates with Epic and other technology vendors that are core to the community connect program and ensures trust, excellent service, and support. Develops and maintains strong relationships and regularly communicates with stakeholders and customers.


  • Directs the department’s activities and resources to ensure alignment with the mission, values, and objectives of the department and organization.
  • Manages the implementation, ongoing maintenance/support, and enhancements of clinical systems utilized across clinical care settings to ensure alignment with departmental and organizational objectives.
  • Advances Information Technology service delivery in clinical settings, including the implementation of best practice technology platforms while ensuring provision of a safe, reliable, and an efficient patient-centered care experience.
  • Sets project deadlines and deliverables for specific modules and analysis as required.
  • Manages the debugging and enhancements processes including the design, patches, and upgrades to existing systems in order to ensure up-to-date and reliable functionality.
  • Selects opportunities identified by team to implement and improve existing processes using information technology and ensures alignment with strategic initiatives of the organization.
  • Reviews operating instructions, communicates program development, and audits system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls.
  • Reviews business and technical processes to make recommendations to improve existing processes based on market and industry research as well as key data findings from business applications team.
  • Oversees the vendor selection to determine appropriate and cost-effective clinical application resources as well contract review.

Education and Certification Requirements:

Bachelors (Required)

Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication and organizational skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience:

  • 5 years of information technology/clinical informatics experience and/or clinical experience in specialized clinical settings. Knowledge of regulatory requirements.
  • Advanced knowledge of MS Office Suite, including Word, Outlook and Excel.
  • Demonstrated leadership skills, excellent decision making, promoting safety first and exceptional service delivery.


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