Client Technologies Technician – NE FL

Gravity IT Resources

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Job Title: Client Technologies Technician
Job Type: Contract
Job Location: Northeast FL (On-Site)
Job Characteristics:

  • Configure and install software for IT user desktops and laptops
  • Install and provide support for mobile devices
  • Install and provide support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.
  • Install or terminate network cabling
  • Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff
  • Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware
  • Maintain desktop software and hardware
  • Troubleshoot hardware and software for both Department staff and inmate PCs
  • Support the mobile workforce
  • Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems
  • Troubleshoot problems using scripts and checklists as guides
  • Escalate to Tier 3 support when necessary
  • Document problems and resolutions
  • Perform end-user training, if applicable
  • Provide quality customer service
  • Participate in the testing and evaluation of new desktop packages
  • Implement prototypes
  • Provide support for printers and peripherals
  • Support education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories
  • Provide regional support in tandem with the Bureau of Field Technology Services.

Required Qualifications:

  • Two or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
  • Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer
  • Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment
  • Possess a valid Driver’s License.

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