Mobile Device Management Analyst

Gravity IT Resources

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Job Title: Mobile Device Management Analyst
Job Type: Contract (Through 6/30/2025)
Job Location: Tallahassee, FL (On-Site)
Job Characteristics:
The MDM Analyst will serve as a senior level analyst for the MDM team. The duties and responsibilities of this position are as follows:

  • Work with Infrastructure and Operations to develop, maintain, and enforce mobile device security and policy.
  • Provide Tier 2 support for mobile devices, such as phones, tablets, and devices identified as mobile.
  • Assist the Infrastructure and Operations bureaus with analysis, testing, and deployment of devices, applications, and updates.
  • Provide expertise in Workspace ONE Unified Endpoint Management (UEM), Google Workspace, Email Quarantine, device resetun-enrollmentre-enrollment, and MDM policy management.
  • Assist in determining the technical configurations and settings for mobile devices to comply with client policies, including configuration of all tiers involved – mobile device, MDM solution, client network, Microsoft Office 365.
  • Identify business and technological drivers that motivate the project, as well as collect data about current systems, procedures, performance, and identify business and technological impacts to current and future processes.
  • Assist with establishing a reliable and efficient process for mobile device management, including provisioning, de-provisioning, and support.
  • Help establish support processes, Standard Operation Procedures, and knowledgebase
  • Provide support for MDM and mobile devices
  • Use Service Desk Software to respond to and track tickets.
  • Work with teams across IT to quickly identify, escalate, and resolve problems.

Required Qualifications:

  • Bachelor’s Degree in Computer Science, MIS or related field
  • Two (2) or more years of experience using Workspace ONE UEM and Google Workspace
  • Two (2) or more years providing Tier 2 support and determining the technical configurations and settings for mobile devices to comply with client policies
  • Experience maintaining and deploying software updates
  • Experience managing iOS and Android devices with a mobile device management solution.

Preferred Qualifications:

  • Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols
  • Skilled in installing and troubleshooting 3270 emulation software
  • Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;  • Experience using imaging software for deploying desktop PCs;  • Experience providing Voice Over Internet Protocol (VoIP) phone support and Virtual Private Network (VPN) client support;  • Experience working for a criminal justice agency;  • Knowledge of IT standards in a criminal justice environment;   • Experience supporting end users in a criminal justice environment; and  • Ability to work independently and communicate effectively. 

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