Client Technologies Technician – PC Support

Gravity IT Resources

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Job Title: Client Technologies Technician – PC Support
Job Type: Contract (Thru 6/30/2025 with likelihood of extension)
Job Location: Tallahassee, FL (On-Site)
Job Characteristics:

  • Configure and install software for IT user desktops and laptops
  • Participate in the installation and rollout of new software packages, upgrades and new desktop hardware
  • Maintain desktop software and hardware
  • Support the mobile workforce
  • Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems
  • Troubleshoot problems using scripts and checklists as guides
  • Escalate to Tier 3 support when necessary
  • Documents problems and resolutions
  • Perform end-user training, as required
  • Provide quality customer service
  • Participate in the testing and evaluation of new desktop packages
  • Implement prototypes.

Required Qualifications:

  • Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.
  • Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS) including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer
  • Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers (PC), printers, and peripherals in both a network and standalone environment.

Preferred Qualifications:

  • Experience solving computer problems over the phone and troubleshooting PC and peripheral- related problems
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP)
  • Experience with installing and troubleshooting 3270 emulation software
  • Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals; 
  • Experience using imaging software for deploying desktop Personal Computers (PCs)
  • Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support
  • Experience working for a criminal justice agency
  • Knowledge of IT standards in a criminal justice environment
  • Experience supporting end users in a criminal justice environment.

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