IT Support Engineer (I)
Gravity IT Resources
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Job Title: IT Support Engineer – Level I
Job Type: Contract
Location: Boca Raton, FL (3 days onsite)
Description:
Our client is a leading and trusted provider of home management solutions and is looking for top-notch talent! They are seeking an IT Support Engineer – Level I. With our continued growth, the IT Support Specialist will join a growing team. As an IT Support professional, you will service our day-to-day corporate operations. Ensure maximum user system operability by providing high quality and prompt technical support to internal and remote customers regards to applications, hardware, software, infrastructure, and basic networking issues.
Roles & Responsibilities:
- Handle Level 1 user support and requests to over 1000 employees, either on the telephone or deskside. Follow-up on all incidents and requests until they are completed and inform the user of successful completion or resolution.
- Support Workstations, Desktops, Laptops, Mobile Devices & Deployment of Hardware/Software
- Provide detailed documented histories of all incidents, including diagnostics performed and successful solutions.
- Create and maintain a knowledge base containing subsections for all supported software and hardware.
- Maintain the incident tracking database. Ensure that incidents are timely input, regularly updated and entered in a clear and concise manner. Provide reports, as necessary.
- Maintain parts and consumable inventory, ensuring that minimum stocking levels are always available. Order consumables and parts from vendors with supervisor’s approval.
- Represent IT to user community in a professional and service-oriented manner.
- Provide IT Operations backup support when necessary.
- Work on special projects for IT senior management.
- Other duties as assigned.
Skills & Experience Required:
- Strong experience within a Windows 10 Enterprise environment
- Hardware image creation & deployment/components, troubleshooting
- Experience using JIRA or other ticketing systems.
- ITIL Foundation Certification is a plus
- Certifications such as MCP (Windows 10) is a plus
- Exchange client support/OWA
- Phone support, remote support, desktop services
- User account administration/permissions