Product Owner

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Overview  

The Digital Product Owner (PO) is a manager-level position responsible for working closely with a diverse group of cross-functional partners to deliver a best-in-class customer experience, aligned with business goals and objectives.  The PO guides the Product Team development as a “first among equals”; fostering strong collaboration of Product Management, UX design, and Development team members, while effectively managing relationships with stakeholders and internal/external partners. The PO has a passion for great customer experiences and empathizes with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics.

Responsibilities

• Own and drive the digital product vision and roadmap 

• Serve as the primary point of contact for questions for and from the product team

• Ingest business strategy and prioritize team backlog based on highest value for the organization and customer impact

• Engage closely with stakeholders to ensure understanding of business needs and to maximize existing capabilities

• Accept delivery of working product on behalf of customers and key stakeholders

• Leverage data, analytics, and AB testing to iterate and gather feedback in support of continuous improvement 

• Ensure A/B testing is executed for applicable enhancements, and drive team financial accountability for results

• Set and communicate delivery of business value and outcomes to key business stakeholders and senior-level executives 

• Partner with Development Team to ensure they stay on track to the outlined sprint goals 

• Coordinate with other Product Teams & the Digital PMO to understand dependencies and leverage shared data and systems to their fullest  

• Manage Third-Party solutions and relationships to build and maximize product capabilities

• Balance continuous focus on modernizing and optimizing the technology stack with feature development  

• Strong understanding of customer needs, expectations, and ability to deliver on those  

• Maintain industry knowledge and insight to inform product roadmap  

• Continuously evolve and optimize processes and standards to build speed, quality, agility, and flexibility for the Platform and the Enterprise

• Ensure digital product(s) are operational and meet service level agreements (SLAs)

• Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage

• Recruit, train and manage Product Analysts; with accountability for implementing and maintaining Platform standards

Minimum Qualifications  

• 7+ years of experience, with an increasing scope of responsibility, in digital operations, agile product management, project management, or a related function

• 5+ years effectively leading teams or directly managing associates; including hiring, developing, motivating, and directing priorities

• 3+ years Agile SDLC experience    

• Strong technical understanding, ability to translate to non-technical partners 

• Strong leadership, communication, and relationship building  

• Experience partnering with and managing 3rd party vendors  

Preferred Qualifications  

• Jira and/or Confluence experience  

• 3rd party digital e-commerce platform experience (Radial OMS, SFCC) 

• AB testing and Analytics platform experience 

• General business and financial acumen  

• Experience with fast-paced direct retail and/or e-commerce, or consulting environments  

• High curiosity, problem-solving, and learning orientation 

• Diverse work experience and background 
  Bachelor’s degree in business, or related field

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