Client Technologies Technician

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Job Title: Client Technologies Technician
Job Type: Contract (Through 6/30/2025)
Job Location: Northeast Florida (On-Site)
Job Responsibilities:

• Configure and install software for IT user desktops and laptops
• Install and provide support for mobile devices
• Install and provide support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.
• Install or terminate network cabling
• Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware
• Maintain desktop software and hardware
• Troubleshoot hardware and software for both Department staff and resident PCs
• Support mobile workforce
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems
• Troubleshoot problems using scripts and checklists as guides
• Escalate to Tier 3 support when necessary
• Document problems and resolutions
• Perform end-user training, if applicable
• Provide quality customer service
• Participate in the testing and evaluation of new desktop packages
• Implement prototypes
• Provide support for printers and peripherals
• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories
•  Provide regional support in tandem with the Bureau of Field Technology Services. 

Job Requirements:

• A high school diploma, its equivalent, or two (2) years of equivalent work experience
• Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc
• Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer;
• Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment
• Possess a valid Driver’s License. 

Nice to Haves:

• Experience solving computer problems over the phone and troubleshooting PC and peripheralrelated problems
• Knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) protocols
• Experience with installing and troubleshooting 3270 emulation software
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals
• Experience using imaging software for deploying desktop PCs
• Experience providing Voice Over Internet Protocol (VoIP) phone support
• Experience providing Virtual Private Network (VPN) client support

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