Enterprise Architect – Customer Enablement

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Job Title: Enterprise Architect – Customer Enablement

Work Location: Hybrid (Atlanta) – 3 days/week (Tuesday-Thursday)

Job Overview:

We are seeking an experienced and proactive Enterprise Architect to join our Customer Enablement team. This role focuses on leveraging Salesforce to create seamless experiences across various customer-facing channels. The ideal candidate will possess a blend of deep technical Salesforce knowledge, strategic thinking, and strong interpersonal skills, especially in working with C-level executives and stakeholders. You will drive the technical direction of our customer solutions, aligning with business objectives and helping to implement cutting-edge solutions that integrate Salesforce with various other platforms like Order Management and Commerce Cloud.

Key Responsibilities:

1. Stakeholder Relationship Management

• Engage proactively with key stakeholders, ensuring their concerns and requirements are understood and clearly communicated to development teams.
• Act as a liaison between business leaders and technical teams, ensuring alignment between business needs and technical solutions.
• Provide regular updates, and anticipate and address any issues or concerns before they arise.

2. Solution Design & Requirements Translation 

• Intake business requirements from stakeholders and translate them into a strategic narrative or artifact that presents potential solutions.
• Collaborate with vendors, platform product managers, and system integrators (SI vendors) to design and deliver Salesforce-based solutions.
• Build roadmaps and deliverables, blending the input from various stakeholders into agile portfolios.
• Develop a strong understanding of both business needs and technical capabilities to ensure seamless, efficient solution delivery.

Top Required Skills & Experience:

1. Salesforce Expertise (3-5 years)

   • Extensive experience with Salesforce Service Cloud and Salesforce Core.
   • Proficient in Salesforce integration with external systems such as Order Management (OCI) and Commerce Cloud (SFCC).
   • Ability to design solutions and troubleshoot issues within the Salesforce ecosystem.

2. Enterprise Architecture Experience (3-5 years)

   • Proven track record of working in enterprise architecture roles, delivering large-scale solutions.
   • Experience working in hybrid environments, particularly with a focus on customer-facing solutions.

3. Strong Communication & Presentation Skills

   • Ability to communicate with C-level executives, presenting technical solutions, cost analyses, and strategic recommendations in clear, business-friendly terms.
   • Experience in writing and delivering clear, concise reports and technical documentation.

4. Stakeholder Management & Solution Design

   • Experience translating business requirements into actionable technical roadmaps and deliverables.
   • Ability to manage and prioritize multiple initiatives while maintaining strong relationships with key stakeholders across various departments.

Ideal Candidate Profile:

• The ideal candidate will bring a blend of technical expertise, especially in Salesforce, with a strategic mindset that can see beyond Salesforce to deliver integrated, customer-centric solutions.
• We are looking for someone who is solutions-oriented, proactive, and adaptable, rather than someone who applies Salesforce solutions to every problem.
• Strong interpersonal and presentation skills, particularly in interacting with high-level executives, are a must.
• Flexibility and a strong desire to shape the future of our enterprise architecture will be key for success in this role.

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