Business Analyst

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Job Title: Business Analyst
Job Location: Tallahassee, FL (Hybrid)
Job Type: Contract (Through 6/30/25)
Job Duties and Responsibilities:

• Work under the direction of the Agency’s designated project manager. Participate in and lead activities as directed by the Agency.
• Comply with Division of IT processes and standards. Work products and documentation will be in the Agency ISDM template format and will comply with the Florida Department of Management Services’ Florida Digital Service, Chapter 60GG-1, Florida Administrative Code.
• Work on large, complex projects that have an enterprise-wide impact.
• Work as a project team member on one or more projects involving multiple business areas and/or state agencies.
• Elicit, identify, analyze, and document business processes and requirements for business units and/or sister agencies. Translate business requirements into user stories and/or functional requirements. Document requirements and/or user stories and other work items in Azure DevOps. Design user interface screens.
• Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization’s business systems and processes.
• Provide estimates of work hours to complete tasks.
• Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.
• Understand technical problems and solutions in relation to the current, as well as the future business environment.
• Develop meeting summaries, requirements documentation, screen designs, and other project documentation within required timeframes.
• Develop and maintain test plans and test cases.
• Lead testing efforts for each release in dev and beta environments.
• Develop training materials and user manuals for custom software. Train end users as needed.
• Coordinate with the functional owner and developers to research anomalies, identify root causes, and troubleshoot through resolution.
• Capture and document metrics in support of user acceptance testing and recommend improvements.
• Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.
• Assist in the completion of status reporting and escalation of issues to management.
• Adapt to changes in daily work plans based on customer support needs.
• Adhere to all security policies and procedures in the use of the Agency network and resources.

Skills and Qualifications:

• Knowledge of leveraging both IT solutions and business process improvements.
• Must demonstrate expertise in business process improvement, business systems requirements definition, testing, and training.
• Knowledge of methods of data collection and data analysis.
• Skilled with Azure DevOps, Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analyst software tools.
• Skilled with writing queries for a Microsoft SQL Server database.
• Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management.
• Must possess strong analytical and problem-solving skills.
• Ability to communicate complex ideas to technical and non-technical staff, as well as all levels of management, both orally and in writing.
• Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits.
• Ability to map or diagram business processes, use cases, tasks, and workflows.
• Ability to test custom software and manage bug fixes using the defect life cycle.
• Ability to train end users on custom software. Ability to create user manuals for custom software and develop training materials.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and in a team to meet deadlines.
• Ability to plan, organize, and coordinate multiple work assignments.
• Ability to organize data into logical formats for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes.
• Goal oriented, action focused, pragmatic, and self-disciplined.

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