Onboarding Implementation Specialist

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Job Title: Onboarding Implementation Specialist 
Location: Pembroke Pines, FL (5 days onsite)
Job Type: Direct Hire
Referral Fee: +/- $1,500

Employment Eligibility: Gravity can only consider US Citizens and Green Card Holders at this time.

Job Summary: Responsible for providing clients with timely and effective training to get them properly set up with their products and services.

Main Responsibilities:

• Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software
• Trains clients on using the software
• Maintains a schedule with clients for training sessions and ensures on time for sessions
• Identifies issues during the implementation process and escalates to proper team to resolve
• Documents and updates customer interactions in CRM
• Other related duties as assigned

Required Skills/Abilities:

• High school diploma required; IT or Communications degree preferred
• 2–3 years in a customer-facing or customer service role
• Ability to build rapport with clients
• Ability to prioritize
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• JavaScript knowledge is preferred
• IT and Networking knowledge is a plus
• Proficient with Microsoft Office Suite or related software.
• Experience working with technology products

Nice-to-Haves:

• Basic technical skills (e.g., connecting to Wi-Fi or Ethernet)
• Coding knowledge (JavaScript, JSON, CSV exports)
• Bilingual skill
• Familiarity with Google Calendar
• IT or Communications Degree
• IT background

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