Desktop Administrator

Juno Beach, Florida
Job Type: Contract
Posted:

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Job Title: Desktop Administrator

Location: West Palm Beach, FL (Onsite, 5 days per week)

Position Summary:
We are seeking a Desktop Administrator with Level 2 support experience to join our team. In this role, you will manage and resolve desktop-related issues while providing exceptional support to control center dispatchers. The ideal candidate is a self-starter with strong troubleshooting skills, expertise in Windows environments, and a willingness to learn VMware.

Key Responsibilities:

  • Monitor team chat for user-reported issues, addressing concerns in real time.
  • Provide guidance and support to de-escalate user frustrations and resolve minor issues efficiently.
  • Deliver hands-on desktop support for control center dispatchers, including troubleshooting local desktops and software connectivity issues.
  • Diagnose and resolve application disconnects by determining root causes (e.g., computer vs. application issues).
  • Act as the sole point of contact for all computer-related support within the team (excluding application support).

Required Skills and Experience:

  • Help Desk Support (3+ years): Proven experience in addressing and resolving end-user issues.
  • Windows Experience (3+ years): Strong knowledge and support experience with Windows 10 and 11.
  • VMware (1+ years, preferred): Basic understanding or willingness to learn VMware technologies.

Additional Requirements:

  • Excellent communication and interpersonal skills for user interaction and issue resolution.
  • Ability to work independently and manage multiple support requests effectively.
  • Strong problem-solving and analytical skills to troubleshoot diverse technical issues.

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