Atlassian Analyst

Gravity IT Resources

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Job Title: Atlassian Analyst

Type: Contract

Location: Remote


Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).


Position Overview:

Our client is a $17B, Fortune 200 company and world’s largest generator of renewable energy. Technology, software development and agile project management play an instrumental role in our client’s efforts to deliver clean energy services and power generation cross the US. The role will focus on Continuous improvement within ServiceNow for the application support team.

  • The Atlassian Analyst works as an Administrator and provides end user support to teams that use all Atlassian tool for resource and capacity planning, financial planning, portfolio, program, project and product management
  • The Lead Atlassian Analyst is responsible for maintaining application configuration, user access, reporting, integrations as well as providing end user support and training
  • Work with stakeholder to understand their needs and propose right solution
  • Application Integration: Maintain and support integrating Atlassian products together with other apps and control of plug-ins
  • Application Configuration Management: Maintain and document all application configuration like and not limited to a) Custom fields
  • Application customization: Work with Agile process owners on implementing agile frameworks
  • Agile Metrics and Dashboards: Maintain and develop custom agile metrics / dashboards / boards / reports and help define Agile Metrics
  • Application Support: Provide full support for end users to resolve their application issues
  • Application Training: Training end users using role-based training on how to get the best of Atlassian products, be able to develop training materials
  • Prepare and lead presentations as requested
  • Research or prototype new tools and/or technologies
  • Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork
  • Lead internal teams/task forces on initiatives as assigned


  • Bachelor’s degree in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience.
  • 3+ years of experience with Atlassian administration.
  • Expert in Atlassian Product Suite (Jira, Confluence, etc.) functionalities and capabilities.
    • Advance Roadmaps
    • Structure – plus
    • Cloud version of Atlassian – plus
    • Align – plus   
  • Experience with implementing and training on Atlassian best practices, custom dashboards, and custom reports.
  • Very good knowledge of SDLC and experience working with Agile teams.
  • Familiar with Scaled Agile, DevOps, Scrum and Kanban frameworks.

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