Gravity IT Resources

Job Title: Service Desk Associate 

Location: Charlotte, NC

Job-Type: Permanent 

Referral Fee: $800-1K

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).

Position Overview:

Gravity is looking for a customer focused professional with a passion to provide elite level service. The ideal candidate will have at least a year of software troubleshooting expertise.  

Our client is the nationwide leader in automated medical billing software and revenue cycle management applications.  This company helps its clients achieve peak performance and measurable results by streamlining the billing and collections workflow, improving staff productivity and increasing practice profitability.  

Answer inbound calls
Work through ticketing system to resolve customer issues
Troubleshoot software problems
Document deliverables and client requests
Escalate urgent problems 
At least one year of software troubleshooting experience
Customer service expertise resolving software issues either over the phone or in person
Prefer a background in an enterprise wide organization