E-Commerce Merchandising Manager

Gravity IT Resources

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Job Title: eCommerce Merchandising Manager
Location: Delray Beach, FL
Job-Type: Direct Hire
Referral Bonus: $2,400

Our client is seeking an experienced Merchandise Manager for their ecommerce stores in the US & UK markets, with a focus on both our B2C and B2B platforms. This role is responsible for the top-to-bottom success of our ecommerce platforms, as measured by the consumer experience, the structure & functionality of our vertical commerce platform and our revenue, expense, and profit metrics. Being consumer and user centric is critical across each of our digital platforms (mobile, tablet, desktop, and apps). You will be supported by our Director, ecommerce, as well as our cross-functional marketing, finance, operations, customer service and legal teams. You possess high IQ/EQ qualities, care deeply about performance, process & people. You are detail-oriented, motivated, accountable, and committed to ensuring the success of ecommerce customers. You appreciate intuitiveness, innovation, and intelligence. You enjoy analysis, as much as creativity.

Duties & Responsibilities:

  • Develop, plan & manage all revenue, expense & profit plans for our ecommerce sites in the US & UK
  • Forecast SKU sales plans by month and coordinate with sales ops real-time to ensure inventory productivity
  • Meet and/or exceed revenue & profit plan each month, quarter & year
  • Collaborate with marketing team to foster email data base growth and paid media site traffic growth using influencers, brand collaborations and awareness campaigns
  • Launch, manage, and optimize product performance as measured by revenue and profit.
  • Be our primary thought leader on our goal to have a world-class user experience, and customer service strategy (nurture & re-target campaigns, consumer surveys, return policy, product reviews)
  • Plan & manage all product pricing & promotional activity with an eye of profit optimization
  • Develop daily/weekly/monthly KPI plans (traffic, unit sales, conversion rate & AUR) and report weekly on actual versus plan
  • Foster & enhance the company culture every day
  • Demonstrate excellent organizational, communication, and presentation skills
  • Prioritize superior interpersonal skills, internally & externally
  • Collaborate positively with sales operations, finance, marketing, and customer service teams.

Experience & Qualifications:

  • Bachelor’s degree required
  • 4+ years’ experience in ecommerce site management
  • High degree of financial fluency – you love Excel as much as PowerPoint!
  • Superior interpersonal skill and strong conflict resolution skills
  • High IQ/EQ qualities
  • Outstanding verbal and written communication skills
  • Self-motivated and highly driven to over-deliver
  • High fitness fluency and passion for healthy lifestyle
  • Highly organized, methodical & strategic
  • Clear ability to manage multiple priorities, processes & people
  • Shopify & Klaviyo experience/fluency required.
  • Google Analytics experience required.
  • Shipper HQ, Yotpo experience preferred.

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