Endpoint Engineering Specialist

Gravity IT Resources

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Job Title: Endpoint Engineering Specialist
Job Type: Direct Hire 
Location: Hybrid Cincinnati, Ohio
Work Authorization:  US Citizen or Green Card Holder


As an Endpoint Engineering Specialist, you will provide best-in-class support to our client's Systems and Software. These systems would include any interaction with on-site computers, remote access, and mobile devices. As an Endpoint Engineering Specialist, you would be responsible for maintaining the performance and reliability of those systems and their integrations. 


What you’ll be doing:

  • Resolves issues of complex nature, working closely with Database, IT Support Specialists, Application Development and Network Teams
  • Project leader who provides advanced troubleshooting skills for our endpoints across multiple platforms
  • Performance testing and maintenance for computers, remote platforms (Citrix), and mobile devices (MDM solutions)
  • Understand the lifecycle of our hardware systems and provide recommendations
  • Assist in incident management conference bridges when our endpoints are affected
  • Manage and maintain software deployments through System Center Configuration Manager (SCCM)
  • Must have the ability to work in a team environment.
  • Maintain a clean and precise project update list that can be reported to leadership
  • Ability to concisely communicate written and verbal communications with business leaders
  • Contributes to the growth of the business by referring quality candidates into the hiring process

What you need:

  • Exceptional customer service skills
  • Maintains an excellent working knowledge of the latest Windows operating systems and Windows-based user applications
  • Possess the ability to deal effectively with users, peers, and management.
  • Impeccable organizational skill/ability to multitask between projects and tickets
  • Knowledge of Microsoft Office 365, Windows 10, SCCM, JIRA or equivalent ITSM tool
  • Intermediate Server/Networking/Remote User/Telephony Skills
  • Knowledge of Server / Windows Troubleshooting
  • College degree or equivalent business experience preferred
  • ITIL Framework a plus


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