Field Technician – Level 2

Gravity IT Resources

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Job Title: Field Technician – Level 2

Location: Plantation, Florida (willing to travel 20-100 miles per day)

Job-Type: 3-6 Month Contract

Position Overview:

We are looking to hire an experienced field service technician to look after the service and maintenance needs of our users. As a field technician, you will be required to install new equipment, respond to service requests, and troubleshoot equipment issues.


To ensure success as a field technician, you should have excellent troubleshooting skills, good field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level field service technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.


Field Service Technician Responsibilities:

  • Responding to customer callouts and dispatches in the field.
  • Installing software and troubleshooting.
  • Troubleshooting networking issues.
  • Work within the active directory to deploy equipment.
  • Work with organizational unit.
  • Meeting with the users to determine the nature of the service or repair.
  • Conducting routine equipment servicing within the field.
  • Inspecting and troubleshooting equipment failures.
  • Repairing equipment and replacing faulty or missing parts.
  • Responding to new hire requests and building, setting up, and shipping out equipment.
  • Providing preventive equipment maintenance for windows servers.


Field Service Technician Requirements:

  • High school diploma or GED.
  • Proven work experience as a field service technician. (2-4 years)
  • Ability to work onsite in Plantation, FL with ability to travel 20-100 miles
  • Excellent time management skills.
  • Experience working with Windows servers and Active Directory.
  • Ability to problem-solve.
  • Good communication and customer service skills.
  •  Able to work with heavy equipment.


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