IT Technician II

Gravity IT Resources

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Job Title: IT Technician II

Location: Minneapolis, MN 

Job-Type: Contract 

Referral Fee: +/- $700

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).

Position Overview:

Gravity is looking for an IT Technician II to spearhead our client’s hardware and software troubleshooting efforts.

The successful candidate will possess 1+ years of experience in an IT Technician role. Comprehensive knowledge of hardware refreshes, imaging, and ServiceNow are also required.

Our client is a leading climate controlled solutions organization. They focus on moving refrigerated items and perishables around the world. The organization puts sustainability top of mind, working to provide these solutions while maintaining a better planet. They have made a commitment to investing in technology and staying cutting edge with the technologies they select.

Duties & Responsibilities:

· Perform technical endpoint support of: computers, tablets, mobile devices, printers, among other hardware

· Maintain client hardware lifecycle and asset management activities 

· Provide employee training related to employee used hardware and their IT processes 

· Support technical solutions and ensure reliable, secure client endpoint devices

· Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner


Required Experience & Skills:

· 1+ year of experience providing technical customer support including troubleshooting computer hardware and software

· 1+ year of experience with the ServiceNow platform 

· 1+ year of experience with customer service 

· 1+ year of experience diagnosing client devices including computers, tablets, mobile devices, and other hardware

· Will be expected to complete Lean 101 or equivalent training within 1 year of starting position

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