Gravity IT Resources

Job Title: Loan Accounting Supervisor – Accounting
Location: Miami, FL
Job-Type: Direct-Hire
Referral Fee: +/- $ 975

Employment Eligibility: Gravity can only consider US Citizens, Green Card Holders at this time

**Candidates must have banking experience in order to get in consideration**

Position Overview
The Loan Operation Supervisor manages operations of multiple functions or processes within Loan Operations. This includes developing plans to manage units’ operational performance and ensures the achievement of both short and long-term goals and objectives. The successful candidate will provide support to the Loan Servicing Manager and/or Operations Manager in managing Payment Processing, General Ledger Accounts, and Loan Call Center.

Our client is a billion-dollar publicly traded bank headquartered in Puerto Rico with operations across the United States.

Qualification & Responsibilities

  • Supervise assigned units by organizing and/or processing the daily activities for loan servicing to the core loan system
    1. Payment Processing for all loans, including liaison with core vendor
    2. Loan Maintenance
    3. Loan Claims and Complaints Management Process
    4. Reconciliation of General Ledger Accounts
    5. Collateral Release Processing
    6. Call Center Management
  • Provide leadership, coaching, and guidance to team members. 
  • Verify accuracy and completeness of assigned staff's work, identifying and addressing training opportunities as appropriate. 
  • Develop plans to achieve and ensures completion of goals and objectives. 
  • Ensure procedural manuals are maintained and properly updated. 
  • Develop relationships and interact with internal Business Units and external Customers to resolve problems. 
  • Research and resolve issues escalated by supervised staff; seek approval from management to modify procedures to enhance performance of assigned units within established policies. 
  • Design, maintain and monitor the KPI’s for the functions under supervision and monitor these on a frequent basis to ensure operational excellence within areas supervised. 
  • Support the Loan Servicing Manager and/or Operations Manager in the development, documentation and presentation of operational excellence initiatives. 
  • Support the Loan Servicing Manager and/or Operations Manager in the strategic planning initiatives, as well as, development, preparation analysis and presentation of the Monthly Senior Leadership reporting (Key Performance Indicators, Service Level Agreements and Scorecards). 
  • Assist in the monitoring, documentation, and tracking of audit comments corrections and commitments.
  • Provide support to other OPERATIONS DEPARTMENT areas, as instructed by management and/or needed. 
  • Perform other duties and special projects as assigned or directed.

**Candidates must have banking experience in order to get in consideration**