Pricing Operations Analyst

Gravity IT Resources

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Job Description


Job title: Pricing Operations Analyst

Location: Remote

Time Zone: EST Time Zone

Duration: 3 Month Contract

Work Authorization: USC/Green Card Holder

Position Overview:


Our client is seeking a Pricing Operations Analyst in Plantation, Florida. This individual will be a member of the Pricing Operations team which is a part of our client’s Merchandising Systems and Services Team (MSS). MSS is responsible for creating the systems, services, and process infrastructure for all of our client’s businesses. The team’s mission is to provide the best pricing for all customers, be the backbone for the company’s business/category teams, and help win long-term customer trust, business growth, and profitability.

What You’ll Do:

  • With a customer-first mindset, manage and answer Category Manager requests through the company’s CRM under Service Level Agreements (SLA) and KPIs related to speed and quality
  • Process setup of pricing and promotions through validation of data, conversion to the company’s standards, and integration into various systems
  • Communicate effectively with internal and external stakeholders and proactively drive resolutions to issues and escalations
  • Monitor KPIs and queue status through existing Tableau reporting dashboard, Excel, and other data tools
  • Participate in process improvement projects (auditing, ticket execution, issue identification, etc.)

What You’ll Need:

  • BA in Business, Finance, Economics, Statistics, or a related degree
  • 1+ years of related work experience and demonstrated track record of innovation and impact
  • Results oriented mindset with the ability to react quickly to requests in a timely, accurate and detail-oriented manner
  • Experience using dashboards to monitor KPIs, identify and correct defects, perform root cause analysis on KPI misses
  • Ability to independently collaborate with merchants and deliver results on tight timelines
  • Ability to operate in ambiguous environments with speed and commitment to quality
  • Proficient Excel and MS Office skills
  • Strong oral and written communication
  • Demonstrated ability to work in a team environment


  • Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
  • Prior experience SQL
  • E-commerce or merchandising background

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