Salesforce Business Analyst- Service Cloud

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Job Title: Salesforce Business Analyst- Service Cloud

Location: 100% Remote

Time Zone: EST or CST

Duration: 4-month contract

Referral Fee: $150-200 +/- per month based on monthly hours worked.

Job Overview:

The Salesforce Business Analyst with good understanding of Salesforce Service cloud. Must have experience leading discovery sessions, gathering requirements, creating user stories, and declarative configuration as needed.

The Senior Business Analyst must work well in team environments, obtain strong communication skills, and critical thinking ability. Must be comfortable being customer facing.

Top Requirements:

  • Minimum 5 years of experience working with Salesforce as a Business Analyst
  • Service Cloud Business Analyst role
  • Lead requirements sessions
  • Write acceptance criteria
  • Design and build solutions
  • Guide developers on supporting work
  • Demo user stories to client.
  • Must work U.S. shifts (EST / CST preferred)
  • Salesforce Certifications preferred.

Job Description:

  • 5+ years of experience as a Business Analyst in an information technology environment.
  • Experience using Salesforce CRM Products to develop client or business solutions.
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment.
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies.
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills.
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment.
  • Demonstrates flexibility and willingness to do what it takes to get the job done.
  • Drive and desire to learn and grow both technical and functional skill sets.
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
  • and creating to-be process flow diagrams.
  • Experience collaborating with business stakeholders.
  • Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
  • Work with clients and end users to gather, understand, and define business requirements.


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