Salesforce Technical Architect- Communications Cloud/ Vlocity

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Job Title: Salesforce Technical Architect- Communications Cloud
Location: Remote
Time Zone: EST time zone
Duration: 6-month contract
Referral Fee: $250 +/- per month based on monthly hours worked.

Skills Needed:

  • Communications Cloud SFI expertise
  • Vlocity experience
  • Telecommunications industry experience
  • Salesforce certifications are required

Job Description:

  • As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails:
  • Serve as a trusted advisor to the client
  • Identify and lead internal strategic initiatives to grow the consulting practice, serving as an active contributor to the community’s overall knowledge base and expertise
  • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value and maximize use of native platform capabilities
  • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
  • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
  • Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
  • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
  • Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products.
  • Provide estimates of the level of effort to implement a solution based on business requirements.
  • Lead technical design sessions, designing and documenting technical solutions that are aligned with the client’s business objectives.
  • Provide guidance during evaluation of a business requirement and how it can be met with either point-and-click configuration or code and customization.
  • Lead the technical delivery of Salesforce implementations including:
  • Development of custom solutions and integrations.
  • Managing technical scope and client expectations.
  • Providing hands-on expert level assistance to developers for technical issues.
  • Designing and managing the execution of test plans and ensuring a quality solution is delivered.
  • Coach and mentor junior technical team members.


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