Gravity IT Resources

Job Title: Salesforce UX Designer- Service Cloud

Location: Remote

Duration: 4 months+ contract (opportunity to extend)

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “Corp to Corp” agreements).

Job Overview:

Gravity is looking for a UX Designer to create beautiful visuals that support world-class customer stories and reinforce product messaging across all platforms. Translate client business requirements, user needs, technical requirements into designs that are visually enticing, easy to understand, and emotionally engaging. Collaborate with a cross-functional team that includes developers & product marketers to deliver a polished final product. Thrive in a highly collaborative, fast-paced, agile environment. Demonstrate solid understanding of web design and user experience principles (UX/UI). Design user interface motion graphics and animation. Communicate conceptual ideas, detailed design, and design rationale visually and verbally. Own creative process from ideation to final deliverable.

Job Responsibilities:

  • UX designer that is Salesforce Service-Cloud focused
  • Experience in complex high-volume servicing environments is critical
  • Strong experience with Customer Discovery, Experience Design, and Service Cloud
  • Expertise in creating Visual Mockups for a Plan and Architect
  • Working with a team of Sr. Business Analyst/Sr Technical Architect/Engagement Manager
  • Leverage Design-Thinking methods and participate and contribute to new methods and offerings

Qualifications:

  • Relevant degree or professional qualification(s)
  • At least 5-10 years relevant industry experience
  • Significant knowledge and experience using Salesforce products – Such as Sales Cloud, Service Cloud, Marketing Cloud and/or Commerce Cloud
  • Experience in complex high-volume servicing environments is critical
  • Strong experience with Customer Discovery, Experience Design, and Service Cloud
  • Must be able to share design deliverables/portfolio on Salesforce platforms
  • Experience in creating Visual Mockups
  • Proficient in relevant software packages (Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel, Proto.io, etc.)
  • Proven track record of building client relationships and being client facing
  • Proven experience designing applications that balance user needs, business requirements, commercial interests, and technological constraints.
  • Well-versed in technology and software development as it relates to design
  • Proactive, self-sufficient, professional, with strong organizational, time management and communication skill.
  • Passionate and enthusiastic about delivering design and user experience excellence
  • Excellent communication skills both verbal and written
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