Senior Business Analyst

Gravity IT Resources

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Job Title: Senior Business Analyst

Location: Juno Beach, FL – Hybrid onsite

Job-Type: Contract

Referral Fee: $700+/ year


Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).


Position Overview:

Our client is a $17B, Fortune 200 company and world’s largest generator of renewable energy. Technology, software development and agile project management play an instrumental role in our client’s efforts to deliver clean energy services and power generation cross the US. The role will focus on Continuous improvement within ServiceNow for the application support team.



  • Serve as business analyst 80%
  • Server as project manager 20%
  • Understand data modeling – referential data
  • ServiceNow experience- preferred
  • Subject matter expert of  core ITSM systems, integrations, and dependencies
  • Understanding of ITIL – preferred
  • Ability to manage conversations with business customers
    • Strong verbal skills
    • Strong interpersonal skills
  • Workflow modeling
  • Ability to understand how business models work
  • Create and maintain technical design and support documentation



  • Business Analyst experience
  • Technical expertise with creating & troubleshooting various workflows & integrations
  • Expert level knowledge on the ServiceNow core platform modules and applications (Incident, Problem, Change, CMDB, Asset, Request. Catalog, Service Portal, Flow Designer, etc)
  • Understanding of ITSM and ITIL processes
  • Experience with Agile
  • Experience building transform maps to import external data sources and maintaining integrations
  • Experience with integrations (API)
  • Experience with Service Mapping



  • Preferred- Minimum 3 years’ experience in administration of ITSM tools
  • Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities
  • Skills in critical thinking, problem-solving, and the analysis, interpretation, and evaluation of complex information
  • Outstanding communication skills as well as proficiency in interpreting results and formulating recommendations/action plans



  • Data Modeling
  • ITIL certification
  • ITSM certification
  • ServiceNow ITOM certification


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