Gravity IT Resources

Job Title: Senior IT Support Analyst

Location: Remote (St. Petersburg, FL)

Job-Type: Permanent

Referral Fee: +/- $1200

Position Overview:

Gravity is looking for multiple senior level service desk professionals to provide IT/ POS support for multi-unit restaurant customers. This role will work directly with the external customer to resolve technical issues related to POS systems. The successful candidate will possess at least 3 years of experience with expertise in Point of Sale (POS) system and restaurant technology support.

We are seeking a customer service- oriented professional that enjoys troubleshooting and providing on time responses and solutions for the customer.

Our client is a full service restaurant accounting, technology, and consulting company that partners with multi-unit restaurant owners to develop solutions that increase sales, reduce costs, and turn happy customers into continuous repeat business.

Duties & Responsibilities:

  • Provide technical support for all POS systems and restaurant technology 
  • Troubleshooting and bug fixes throughout entire lifecycle of technical issue
  • Field calls and provide solutions to remote customers and internal employees

Required Experience & Skills:

  • Min 3+ years’ experience w/ restaurant POS systems and restaurant technology
  • Tech-savvy and adept at troubleshooting issues for customers
  • Excellent communication
  • Empathetic customer service skills
  • Ability to interface with external clients and internal employees
  • Experience with ticketing systems