Gravity IT Resources
Job Title: Helpdesk Technician
Location: Morrisville, NC
Job-Type: Direct Hire, Permanent
Referral Fee: +/- $1,150
Gravity is looking for a well-rounded Helpdesk Technician to handle internal customer issues.
The ideal candidate will possess 3+ years of experience, a history of successful troubleshooting, and strong documentation skills. This is a 6+ month contract with the possibility of getting extended.
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.
Our client is a $100M+ technology enabled pharmaceutical solutions company. This company is one of the fastest growing firms in the Research Triangle area having promoted more than 100 employees in 2018! This company fosters a culture that encourages individual personality and provides opportunities for creativity, growth, and success.
Duties & Responsibilities:
- Take incoming requests from internal customers and provide excellent service for all helpdesk and desktop related tickets
- Assist with hardware related issues including IP phones, keyboards, monitors, printers, and computers
- Document and communicate with the infrastructure team on status updates
- Maintain IT Security and report any violations
Required Experience & Skills:
- 3+ years of experience
- Windows 10 experience and Office365
- Certifications in Comptia A+, Comptia Network+ Microsoft MCP preferred
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