Gravity IT Resources

Job Title: Helpdesk Technician

Location: Morrisville, NC

Job-Type: Direct Hire, Permanent

Referral Fee: +/- $1,150

Position Overview:

Gravity is looking for a well-rounded Helpdesk Technician to handle internal customer issues.

The ideal candidate will possess 3+ years of experience, a history of successful troubleshooting, and strong documentation skills. This is a 6+ month contract with the possibility of getting extended.

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.

Our client is a $100M+ technology enabled pharmaceutical solutions company. This company is one of the fastest growing firms in the Research Triangle area having promoted more than 100 employees in 2018! This company fosters a culture that encourages individual personality and provides opportunities for creativity, growth, and success.

Duties & Responsibilities:

  • Take incoming requests from internal customers and provide excellent service for all helpdesk and desktop related tickets
  • Assist with hardware related issues including IP phones, keyboards, monitors, printers, and computers
  • Document and communicate with the infrastructure team on status updates
  • Maintain IT Security and report any violations

Required Experience & Skills:

  • 3+ years of experience
  • Windows 10 experience and Office365
  • Certifications in Comptia A+, Comptia Network+ Microsoft MCP preferred
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