ServiceNow Implementation Specialist

Gravity IT Resources

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Job Title: ServiceNow Implementation Specialist – HRSD

Type: Contract until Dec. 31 2021 (opportunity to extend)


Referral Fee: $1,500+ / year


Employment Eligibility: Gravity will consider US Citizens, Green Card Holders and those with full-time US Employment Authorization (H-1B Candidates). We are also open to contract or “corp to corp” agreements for highly qualified candidates.

Position Overview:

Our client, who is a Fortune 50 Company and ServiceNow Global Elite Partner is looking to continuously build out their internal team to consult on both their Commercial and Government clients.



  • Designing and configuring ServiceNow Product HRSD, Case & Knowledge Management, Catalogs development, Employee life cycle events, Portal, Virtual Agent, Performance Analytics           
  • Guide developers in building custom new applications and corresponding Service processes
  • Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assist when new ServiceNow patches/releases are applied to instances
  • Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations
  • Assisting in troubleshooting patch / release management issues focusing on HR
  • Develop UI forms, fields, notifications and workflows
  • Maintain JavaScript server/client code
  • Create new HR service catalog requests and items with variables
  • Create, monitor, modify, and publish service catalog workflows with approvals
  • Create an access control rule (ACL)


Preferred Skills 

  • 4+ years’ experience in ServiceNow as a System Implementor or similar responsibility
  • Experience in implementing ServiceNow processes and functions
  • Proficiency in ServiceNow Portal Widget Technology
  • Integration experience with specific Product system like Workday, SAP SuccessFactors, Watson, etc.,
  • Web applications, networks, protocols and email (SMTP, POP3)
  • Working knowledge of relational databases


Great to have   

  • Experience implementing, configuring and customizing ServiceNow
  • Integration experience with directories, such as Active Directory using methods such as LDAPs
  • Web Services integration experience
  • Expertise implementing, configuring and customizing ServiceNow preferred


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