Sr. IT Business Analyst

Gravity IT Resources

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Essential Functions

Strategy & Planning

  • Analyze and assess existing POS systems, processes, and procedures.
  • Identify and establish the scope and parameters of POS requirements analysis to define impact, outcome criteria, and measure-taking actions.
  • Lead POS functionality review meetings with stakeholders and end-users to elicit and write new business requirements for POS implementation and new/modified functionality.
  • Ensure that new POS requirements meet company goals, business and system requirements, and interface specifications, fulfill end-user requirements, and resolve existing POS issues.
  • Establish practices and procedures that work towards the continuous improvement of the POS requirements process.
  • Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Work with business partners to understand the business needs and create a Software Requirements Specification document.
  • Collaborate with engineers, analysts, designers, and system owners in POS test planning and execution based on the Software Requirements Specification document.
  • Ensure that POS functionalities and training are aligned with strategic business goals and the company’s overall strategic vision while maintaining a consistent global theme.

Acquisition & Deployment

  • Collaborate in the planning, designing, developing, and implementing of POS applications, as well as implementing new functionalities and modifying the existing functionalities.
  • Contribute to testing POS applications to identify potential problem areas and make appropriate recommendations.
  • Liaise with vendors to efficiently implement POS software products and resolve any adaptation issues.
  • Lead POS user training in a global environment.
  • Suggest areas for internal process improvement along with possible solutions.

Operational Management

  • Identify project business requirement conflicts and provide recommendations.
  • Understand project dependencies, critical path, and changes in scope.
  • Analyze POS requirements for completeness, consistency, comprehensibility, feasibility, and conformity to global standards.
  • Utilize standard templates to accurately and concisely write business requirement specifications.
  • Translate conceptual user requirements into POS functional requirements in a straightforward manner understandable to developers/project teams.
  • Create process models, specifications, diagrams, and charts to guide the project team.
  • Communicate POS changes, enhancements, and modifications – verbally or through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
  • Coordinate end-user reviews, write training material and provide post-implementation support.
  • Collaborate to create and maintain POS training manuals, guidelines, and reports.
  • Provide guidance and instruction to junior staff members.

Incidental Functions

  • Assist with other projects as may be required to contribute to the efficiency and effectiveness of the work.
  • Prepare and lead presentations as requested.
  • Provide application expertise as a project resource.
  • Attend management meetings on behalf of the Global POS team.
  • Occasional international travel, up to 30%, may be expected.
  • Work outside the standard office hours of 8 30 a.m. to 5 00 p.m. may be required to meet, participate in conference calls, etc., based on foreign time zone requirements.

Position Requirements

Formal Education & Certification

  • Bachelor’s degree in IT, Business, or related field or equivalent experience.
  • Certified Business Analysis Professional (CBAP)®, Certification of Competency in Business Analysis (CCBA), and/or PMI Certified Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), a plus.
  • Certified Scrum Product Owner certification is a plus.

Knowledge & Experience

  • 5+ years in IT and/or Retail related experience.
  • 5+ years of business analysis experience.
  • 5+ years experience in POS and retail enterprise-level application integration and support.
  • Experience with business requirements analysis and business process modeling/mapping.
  • Prior experience interviewing end-users for insight on retail functionality, interface, problems, and/or usability issues.
  • Ability to gather and validate functional requirements and provide the design specifications.
  • Strong understanding of end-user needs and requirements.
  • Experience with writing business and functional requirements for retail applications.
  • Hands-on experience developing user manuals and training retail store associates.
  • Excellent understanding of the organization’s goals and objectives.
  • Well-versed in Microsoft Office product suites, such as MS PowerPoint, Visio, Excel building diagrams, and presentations.
  • Understanding of various essential and complex business functions and roles of an organization.
  • Able to document processes and procedures in a user-friendly language.
  • Ability to effectively review project plans with project managers and make recommendations or provide feedback based on the program’s needs.

Additional Knowledge And Experience Preferred But Not Required

  • Experience with Agile principles and practices.
  • Multilingual capabilities (Spanish and/or Portuguese).
  • Knowledge of applicable data privacy practices and laws.
  • Knowledge of LATAM fiscal requirements and imported products-related regulations.
  • Knowledge of PCI technology, transaction processing, and related retail standards.
  • Knowledge of Oracle eBS.

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