Telecommunication Analyst

Gravity IT Resources

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Job Title: Telecommunication Analyst

Location: Remote

Job-Type: 6+ Month – Contract


Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. (we are open to contract or “corp to corp” agreements).


Primary Function:

The Telecommunications Analyst will improve productivity and minimize costs by coordinating the migration, planning, administration, and implementation of telecommunications services throughout the company.


  • Collaborates with customer support, sales, and other client-facing teams to assess current and future telecommunication system needs.
  • Provides and/or coordinates technical assistance, maintenance, and repairs; resolves operational problems while minimizing system downtime and service interruption.
  • Identifies and implements or recommends improvements and enhancements to hardware, software, and service packages.
  • Researches and recommends cost-effective upgrades to and replacements for telecommunications hardware systems and software packages.
  • Identifies telecommunications cost-control measures and network improvements; implements changes and/or makes recommendations to management.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Thorough understanding of telecommunications services, systems, and networks.
  • 3+ years of experience working with phone systems and telecom services.
  • Experience implementing eFax solutions.
  • Excellent analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to read and comprehend diagrams.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Bachelor’s degree in related field is a plus.
  • At least 3+ years of related experience required.

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