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Job Overview
We are looking for a remote Help Desk Support professional to provide front-line technical assistance to end users across a wide range of hardware and software systems. This role requires strong customer service skills, technical troubleshooting ability, and a proactive mindset for resolving IT issues efficiently.
Responsibilities
- Respond to support tickets via phone, email, and online systems.
- Troubleshoot and resolve user hardware, software, and access issues.
- Track issues using incident management tools like ServiceNow.
- Assist with account and group administration in Active Directory.
- Provide support for collaboration tools like Zoom, Slack, and G-Suite.
- Troubleshoot Office 365 and Gmail-related issues.
- Resolve basic networking issues related to Wi-Fi, VPN, and MFA.
Required Skills
- Experience with Service Desk or Desktop Support
- Windows 10 troubleshooting expertise
- Office 365 and Gmail support (permissions, calendaring)
- Familiarity with Active Directory
- Tools: Zoom, Slack, G-Suite, ServiceNow
- Strong communication and documentation skills
- Wi-Fi troubleshooting on Mac and PC
- MFA and VPN issue resolution
Qualifications
- Diploma or equivalent required
- Bachelor’s degree in Information Systems, Business, or related field preferred
- 1+ years of relevant IT support experience