To Apply for this Job Click Here
Title: Digital Transformation Senior Business Analyst
Type: Direct Hire
Location: Stamford, CT (5 days a week onsite)
Work Authorization: Gravity can only consider US Citizens or Green Card Holders for this opening.
Job Purpose
The Business Analyst is responsible for a broad range of activities including working with business leaders to define requirements, identifying when requirements impact other areas of the organization, and evaluating ‘out-of-box’ functionality gathering and validating business requirements, documenting workflows, coordinating updates and supporting program reporting. This role will also perform analysis on program performance, business areas, build and maintain program reports, manage timelines, support process and change managers in the evaluation and execution of their tasks.
Duties And Responsibilities
People
- User Support and Enablement – Provide support to end users by answering process-related questions, sharing guidance materials, and escalating issues where needed .
- Continuous Improvement Feedback – Gather insights from day-to-day execution and user feedback to inform ongoing process refinements and improvements.
- Team Coordination Support – Help schedule working sessions, track follow-ups, and ensure dependencies across teams are surfaced and addressed.
Operations
- Process Execution Support – Coordinate tactical process updates across tools and systems, ensuring workflows are executed accurately and timely.
- SOP Maintenance & Version Management– Maintain and update standard operating procedures and process documentation to reflect current workflows, ensuring the latest versions are organized, accessible, and consistently used across teams.
Stakeholder Management
- Requirement Gathering & Validation – Work with cross-functional stakeholders to collect, clarify, and validate business needs.
- Communication Support – Help translate technical or process changes into clear, user-friendly materials for business users and assist in communicating key updates.
- Meeting & Workshop Support – Prepare materials, capture notes, and track action items during working sessions or stakeholder meetings to ensure clear follow-through.
Strategy
- Process Documentation & Clarity – Support the standardization of business processes by creating and maintaining clear, consistent documentation that aligns with transformation goals and process governance standards.
- Control Implementation & Documentation – Leverage trends to anticipate business shifts and adjust strategies accordingly.
- Process Insight Tracking – Monitor recurring issues or bottlenecks and flag them for review to support data-informed process adjustments.
- Performs other duties as assigned.
Qualifications
Education & Experience:
- Bachelor’s degree preferred in a technology program.
- 3-5 years of experience in analysis and report writing.
- Strong attention to detail.
- Solid understanding of end-to-end business processes and their execution in digital platforms (e.g., Salesforce, Coupa)
Knowledge & Skills
- Skilled in documenting processes, SOPs, task guidance, and managing version-controlled documentation
- Familiar with gathering, validating, and translating business requirements into system or process updates.
- Knowledgeable in control concepts, interdepartmental workflows (Ops, IT, Compliance), and process governance.
- Experienced in supporting process adoption through clear communication, job aids, and feedback mechanisms.
- Create and maintain business process documentation, SOPs, and user support materials (e.g., guides, job aids).
- Collect and refine business requirements while facilitating alignment across cross-functional teams and digital tools.
- Support process governance activities, manage documentation versions, and assist with change initiatives.