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Job Title: IT Product Owner
Job Type: Contract
Job Location: North or South America (Remote)
Job Responsibilities:
Systems and Application Development and Deployment
- Participate in the deployment, maintenance, upgrade and troubleshooting core business applications and systems
- Participate in the development, analysis, prioritization, and organization of specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
- Implement best practices for scalability, supportability, ease of maintenance, and system performance
- Define solution limitations and requirements
- Work with Architects to ensure all systems integrate into the solution’s technology stack
- Communicate the solution context and intent and align development stakeholders on the technical direction
Testing, Documentation and Procedures
- Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
- Develop and maintain technical documentation (processes, designs, etc.)
- Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
Team Leadership
- Provide mentoring and coaching to junior team members. Serve as the first reviewer for work performed by junior team members.
- All Other Job Duties and Projects as Assigned
Required Qualifications
- Salesforce implementation for a large organization with specific focus on the Experience Cloud, Sales and Service cloud
- 5+ years of experience working with information technologies and systems analysis
- Strong knowledge of business processes, and how data and software applications support those processes
- Working knowledge of SAP S4 in the SD area will be considered an asset
- Working knowledge of PriceFx will be considered an asset
- Strong computer, hardware, software, and analytical skills
- Proven ability to assess business needs and translate them into relevant solutions
- Strong understanding and knowledge of the principles and practices associated with packaged and/or SaaS applications.
- Knowledge of agile methodologies and frameworks such as Kanban preferred
- Strong proficiency in estimation and planning
- Fluency in both Portuguese and English