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Job Title: Change Management Specialist
Job Type: Contract
Job Location: Sao Paulo, Brazil (Remote)
Job Summary
The Office of the CIO is seeking a Change Management Specialist to lead the planning and execution of change management strategies across high-impact initiatives in the technology portfolio in support of Program Management, Commercial Activities, and Supply Chain. This role is critical in ensuring the successful adoption of business and operational changes in our Program Management, Commercial Activities, and Supply Chain portfolios, with a strong focus on measurable outcomes and stakeholder engagement.
You will partner closely with project managers, agile teams, functional leaders, and executive sponsors to ensure that the people side of transformation is effectively addressed — driving adoption, minimizing resistance, and enabling sustainable results.
Key Responsibilities
- Develop and lead end-to-end change management strategies for technology projects related to program management, master data, customer engagement, sales, logistics, and supply chain.
- Conduct impact assessments, stakeholder analysis, and change readiness evaluations.
- Design and implement communication, training, and engagement plans to support adoption.
- Act as a trusted advisor to project sponsors and senior leaders, aligning change efforts with business strategy and operational goals.
- Partner with delivery teams to integrate change and project plans.
- Define and track KPIs and success metrics to monitor adoption, engagement, and risk.
- Facilitate executive-level presentations, workshops, and decision-making discussions.
- Provide coaching to leaders and managers to support their role in driving change.
Core Qualifications
- 4+ years of experience in organizational change management in complex corporate environments, preferably supporting Program Management, Commercial Activities, or Supply Chain.
- Strong business acumen with ability to connect change efforts to business impact and performance.
- Exceptional written and verbal communication and influencing skills — able to operate effectively with senior executives and cross-functional stakeholders.
- High degree of structure, ownership, and autonomy in managing deliverables and stakeholders.
- Analytical mindset with ability to derive insights from qualitative and quantitative inputs.
- Deep understanding of change management frameworks (e.g., Prosci/ADKAR, Kotter).
- Fluent in English and Brazilian Portuguese.
Preferred Qualifications
- Change Management certification (e.g., Prosci, CMI, Lean Change, etc.).
- Professional certifications related to supply chain, project management, or commercial excellence (e.g., APICS/CSCP, PMP, Six Sigma, or similar).
- Commercial and Supply Chain Acumen: Strong understanding of commercial operations, supply chain processes, or program management methodologies. Familiarity with areas such as demand planning, procurement, logistics, or customer engagement is highly desirable.
- Experience supporting large-scale transformations such as ERP implementations, supply chain optimization, commercial process redesign, or integrated business planning initiatives.
- Familiarity with agile project management methodologies.
- Proficiency in tools like PowerPoint (exec-level), Jira, Excel, survey tools, and basic dashboards for engagement metrics.
- Fluent in Spanish