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Job Title: Salesforce IT Technical Lead
Job Type: Contract
Job Location: Sao Paulo, Brazil (Remote)
Job Overview:
IT Salesforce Technical Lead will be the liaison between the Product Owner user stories and the technical design. This position should have strong business acumen and the ability to understand business requirements and turn them into the technical details needed for the developers to build the solutions. Candidate will need to be fluent in Portuguese and English to support our global organization.
Role Responsibilities:
Team Leadership
- Provide mentoring and coaching to junior team members. Serve as the first reviewer for work performed by junior team members.
Testing, Documentation and Procedures
- Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
- Develop and maintain technical documentation (processes, designs, etc.)
- Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
Systems and Application Development and Deployment
- Participate in the deployment, maintenance, upgrade and troubleshooting core business applications and systems
- Participate in the development, analysis, prioritization, and organization of specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
- Implement best practices for scalability, supportability, ease of maintenance, and system performance
- Define solution limitations and requirements
- Work with Architects to ensure all systems integrate into the solution’s technology stack
- Communicate the solution context and intent and align development stakeholders on the technical direction
Required Qualifications:
- Salesforce implementation for a large organization with specific focus on the Manufacturing, Sales and Service cloud
- 7+ years of experience working with information technologies and systems analysis
- Strong knowledge of business processes, and how data and software applications support those processes
- Working knowledge of SAP S4 in the SD / OTC area will be considered an asset
- Working knowledge of PriceFx will be considered an asset
- Strong computer, hardware, software, and analytical skills
- Proven ability to assess business needs and translate them into relevant solutions
- Strong understanding and knowledge of the principles and practices associated with packaged and/or SaaS applications.
- Knowledge of agile methodologies and frameworks such as Kanban preferred
- Strong proficiency in estimation and planning