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Job Title: HR Customer Support
Location: Remote
Job Type: Contract (high likelihood extension)
Job Summary: Responds to customer inquiries related to Open Enrollment in written internet-based email or case sessions. Resolves customer open enrollment inquiries in regard to EDI files and COBRA. Document customer information and configures settings as required by case as well as communicates necessary updates to carriers, partners, customers and internal teams.
Duties and Responsibilities:
- Manage Case and client load to service level, responding to customers in a timely fashion with relevant updates and providing world class customer service.
- Apply strong problem-solving, troubleshooting and data management skills
- Set and reset expectations clearly and be an excellent communicator both verbally and in writing.
Required Qualifications:
- Exceptional communication and follow up skills with a strong attention to detail
- Must be proficient with, and adopter of new technologies
- Takes ownership and proactively addresses challenges and opportunities
- Creative team player
- Ability to work both independently and collaboratively in a fast-paced environment
- Track record as an enthusiastic team player with proven ability to prioritize and multi-task
Preferred Qualifications:
- Experience in the HCM or benefits sector preferred but not required
- Bachelor’s degree or equivalent experience required
- 3+ years in a customer support or implementation type role preferred
- Knowledge of Open Enrollment, EDI files, COBRA, Benefits Administration, Insurance, Payroll preferred but not required