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Job Title: Product Manager – eCommerce
Location: Plano, Texas (onsite)
Job-Type: Full-Time
Salary Range: $100K – $120K
Position Overview:
The Product Manager (PM) is an individual contributor and strategic leader on the Product Development team, responsible for delivering world-class digital commerce experiences. Focused on initiatives powered by Salesforce Commerce Cloud (SFCC), this role ensures seamless, customer-centric online shopping journeys that drive growth, engagement, and conversion.
Reporting to a Group Product Manager for Customer Experience, the PM partners closely with marketing, design (Dex), operations, and strategic initiatives teams to translate customer needs and business goals into scalable digital solutions.
Duties & Responsibilities:
- Own and execute the product vision, roadmap, and strategy for digital commerce experiences on SFCC.
- Translate business priorities, customer insights, and market trends into actionable features across shopping, checkout, promotions, and post-purchase.
- Maintain an end-to-end understanding of the eCommerce ecosystem, including architecture, data flows, and third-party integrations (e.g., Google, Facebook).
- Collaborate with cross-functional teams to deliver enhancements that improve usability, personalization, and performance across desktop and mobile.
- Monitor key metrics (conversion, AOV, cart abandonment, leads) using tools like Quantum Metric and Power BI, and use insights to drive prioritization and optimization.
- Partner with UX/UI teams to design and test intuitive customer journeys.
- Stay current on eCommerce best practices and platform capabilities to inform innovation and competitive differentiation.
- Manage product backlogs in an agile environment, ensuring timely and high-quality delivery.
- Communicate updates, risks, and trade-offs to business and technical stakeholders.
Required Experience & Skills:
- Bachelor’s degree in business, marketing, computer science, or related field, or equivalent experience.
- 4+ years of experience in product management, preferably in eCommerce or digital retail.
- Hands-on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise eCommerce platform.
- Strong understanding of online shopping behavior, digital marketing integrations, and conversion optimization.
- Analytical and data-driven with experience leveraging metrics and user feedback to guide product decisions.
- Excellent communication, problem-solving, and collaboration skills.
- Passion for creating elegant, customer-focused digital experiences at scale.
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).