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Job Title: ServiceNow Developer/Admin
Location: REMOTE (LATAM or North America)
Job Type: Contract
Referral Fee:
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly
Overview
The ServiceNow Administrator/Developer is responsible for configuration and maintenance of the ServiceNow platform and enhancing functionality. This role ensures optimal performance, usability, and alignment with business processes across ITSM modules and integrations.
Duties and Responsibilities
- Administer and maintain the ServiceNow platform, including user access, workflows, and configurations. Ensuring optimal performance and user experience.
- Configure and optimize Service Operations Workspace to support Service Desk operations
- Collaborate with cross-functional teams to gather requirements and implement platform enhancements Lead and support projects involving automation, Virtual Agent (chat), integrations, and emerging ServiceNow capabilities.
- Manage and maintain ServiceNow integrations with third-party systems (e.g., monitoring tools, CMDB sources, HR systems, cloud platforms).
- Create and maintain documentation for configurations, processes, procedures, and integration architecture.
- Support platform upgrades and new module implementations.
- Ensure compliance with ITIL standards and internal governance policies.
Required Experience and Skills
- Education: Bachelor’s degree in Computer Science, Information Systems, or related field preferred
- Language: Must be proficient in English
- Certifications: ServiceNow System Administrator certification; ITIL Foundation preferred.
- Minimum 5 years of experience administering ServiceNow.
- Experience managing and troubleshooting ServiceNow integrations.
- Familiarity with Virtual Agent, AI Search, or Performance Analytics is a plus.
- Proficiency in scripting (JavaScript), Flow Designer, and UI Policies.
- Familiarity with CMDB, Discovery, and Performance Analytics is a plus.
- Exposure to additional ServiceNow modules (HRSD, ITOM, SecOps, SOW etc.) is a plus.
- Strong Communication Skills.
- Strong analytical thinking and problem-solving abilities.
- ServiceNow (including ITSM, SOW, IntegrationHub, Flow Designer)
- JavaScript, HTML/CSS
- REST/SOAP APIs, MID Server
- Monitoring and alerting tools (e.g., SolarWinds, Dynatrace)
- Reporting and dashboards
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.