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Job Title: Workday HCM Consultant
Job Type: Contract (12-Month)
Job Location: Tampa, FL (Remote)
Role Overview
We are seeking a Workday HCM Consultant to provide Tier 1 and Tier 2 production support and help execute a backlog of enhancement and configuration work while our internal HCM team is allocated to the Workday Financials implementation. The consultant will triage issues in Freshdesk, manage daily work in Jira, and collaborate closely with internal HCM functional leads to maintain stable operations.
Our HCM footprint includes Recruiting, Core HCM, Compensation, Benefits, Talent, Learning, Payroll, Absence, and Time Tracking. Deep expertise across all modules is not required, but strong cross-functional experience is preferred.
Key Responsibilities
Production Support & Ticket Management
- Monitor, triage, and resolve tickets in the Freshdesk queue
- Manage day-to-day configuration work, defects, and backlog items in Jira
- Provide Tier 1 and Tier 2 support across multiple HCM modules
Configuration & Enhancements
- Troubleshoot and resolve business process issues, condition rules, routing, approvals, and notifications
- Make updates to reports, calculated fields, and small configuration changes
- Support eligibility rules, review frameworks, and other functional components as needed
- Document changes reliably and consistently
Collaboration & Testing
- Partner with in-house HCM leads to align on priorities, requirements, and handoffs
- Support testing cycles for fixes, enhancements, and small change requests
- Help maintain a predictable and stable support model while SMEs focus on the Financials project
Required Experience
- Strong Workday HCM configuration experience across multiple functional areas
- Experience providing Tier 1 and Tier 2 production support
- Comfortable working in Freshdesk (or a similar support queue) and Jira
- Solid troubleshooting skills across business processes, reporting, and security
- Strong communication, documentation, and stakeholder partnership skills
Nice to Have
- Experience supporting Workday during a major transformation or large program
- Exposure to multiple HCM modules within a COE or centralized platform team
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.