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End User Support Specialist
Location: Charlotte, NC (Onsite – 5 days/week)
Role Overview
We are hiring an End User Support Specialist to provide second-line (L2) end user support. This role handles technical troubleshooting, ownership, and problem solving — not ticket dispatch.
What You’ll Do
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Deliver L2 end user support across Windows and Microsoft 365
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Troubleshoot device performance, application issues, and user access problems
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Perform structured diagnostics (slow PCs, crashes, failed installs)
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Escalate to L3 with clear technical evidence
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Follow and contribute to existing knowledge base documentation
Technical Expectations
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SCCM / MECM: Software Center, AD group checks, log locations
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Windows: Event Viewer (Application, System, Security), Task Manager analysis
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Troubleshooting: BSOD reasoning (e.g., Safe Mode and why)
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Foundations: Mail flow, DNS, basic networking concepts
What We’re Looking For
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2–3 years’ experience acceptable with strong technical capability
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End user / desktop support background
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Hands-on, curious, and eager to grow beyond L1
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Comfortable working onsite in Charlotte, five days per week
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.