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Job Title: ServiceNow Architect (Service Bridge)
Location: Remote
Type: Direct Hire
Summary
Our client is seeking a ServiceNow Architect with deep expertise in Service Bridge to lead the design and integration of cross-instance ServiceNow environments. This role is customer-facing and requires someone who can confidently lead architectural discussions, design scalable solutions, and partner with both internal teams and external organizations.
Key Responsibilities
- Define and maintain ServiceNow platform architecture, including integrations, data models, and governance
- Lead the design and implementation of Service Bridge solutions connecting internal and external ServiceNow instances
- Architect scalable solutions across modules such as ITSM, CMDB, Integration Hub, Flow Designer, and Service Catalog
- Design secure provider/consumer Service Bridge architectures and cross-instance workflows
- Establish best practices for instance-to-instance integrations, data exchange, and workflow orchestration
- Configure and optimize Service Bridge integrations for performance, reliability, and security
- Develop and maintain API integrations using REST/SOAP, Integration Hub, and MID Server architecture
- Support integration with external enterprise systems (ERP, asset management, partner platforms)
- Maintain CMDB data structures and support service mapping initiatives
- Provide hands-on configuration including Flow Designer, Business Rules, Script Includes, and Workflows
- Collaborate with stakeholders, lead architecture workshops, and drive design reviews
- Document architecture decisions, integration frameworks, and governance standards
Required Qualifications
- Strong experience as a ServiceNow Architect, with a focus on Service Bridge implementations
- Proven ability to design and integrate multiple ServiceNow instances across organizations
- Deep knowledge of ServiceNow platform architecture, including CMDB, Integration Hub, Flow Designer, and scripting
- Expertise in REST/SOAP integrations, MID Server architecture, and instance-to-instance integrations
- Experience working in customer-facing roles, leading discussions and advising stakeholders
- Strong understanding of security, data governance, and enterprise integration best practices
Preferred Qualifications
- Experience integrating ServiceNow with external partners, vendors, or service providers
- Familiarity with ERP integrations (e.g., SAP, Oracle)
- Experience supporting asset management environments (HAM/SAM)
- Exposure to regulated environments (e.g., CMMC, ISO27001)
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.