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Job Title: Customer Support Technician
Job Type: Contract
Job Location: Ocoee, FL
We are seeking an Intermediate Customer Support Technician to provide hands-on and remote technical support in a fast-paced enterprise environment. This role is responsible for supporting end users across a wide range of hardware, software, mobile, and conferencing technologies while delivering excellent customer service and timely issue resolution.
The ideal candidate will be technically strong, customer-focused, and comfortable working onsite in a dynamic support setting. This is a great opportunity for someone who enjoys troubleshooting, user interaction, and helping maintain a reliable, efficient IT environment.
Responsibilities
- Provide onsite and remote technical support for end users across the organization
- Install, configure, troubleshoot, and support desktops, laptops, software, mobile devices, printers, and scanners
- Monitor and maintain systems using enterprise support tools
- Diagnose hardware, software, and basic network-related issues and determine appropriate resolution steps
- Document issues, resolutions, inventory, and asset tracking details accurately
- Support audiovisual setups and video conferencing technology for meetings and events
- Assist with virtual meeting platforms such as Microsoft Teams, Zoom, and GoTo
- Help support conference room technology and audiovisual equipment
- Collaborate with other IT team members on projects, rollouts, and technical initiatives
- Recommend ideas and improvements to increase support efficiency and service quality
- Travel to remote locations as needed to provide technical support
- Participate in an after-hours on-call rotation
- Perform other duties as assigned
Required Qualifications
- High school diploma or equivalent
- Experience providing technical support in an enterprise environment preferred
- Strong experience installing, configuring, and troubleshooting hardware and software
- Familiarity with Active Directory and endpoint management tools such as MECM
- Proficiency with Office 365, including Outlook, Excel, Word, and Teams
- Strong working knowledge of Windows 10 and Windows 11
- Ability to learn new systems and technologies quickly
- Strong problem-solving, analytical thinking, and troubleshooting skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently and collaboratively as part of a team
- Strong organizational skills and attention to detail
- Strong written and verbal communication skills
- Ability to provide clear, professional, and customer-focused support
- Ability to lift up to 50 pounds
Preferred Qualifications
- Additional certifications or relevant technical education
- Experience supporting virtual meeting platforms such as Microsoft Teams, Zoom, and GoTo
- Familiarity with audiovisual equipment, including conference room and Microsoft Teams Rooms technologies
- Experience supporting mobile devices, printers, scanners, and other peripheral devices
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.