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Manager, Contract Operations & Program Management
Position Overview
We are seeking a Manager, Contract Operations & Program Management to support a fast-paced business function undergoing organizational transition and expansion. This individual will play a critical role in providing continuity across operational, project, procurement, and contract-related activities, while helping absorb and coordinate responsibilities across multiple legacy workstreams.
This person will serve as a highly organized operator who can bring structure, follow-through, and visibility to a broad portfolio of priorities. The ideal candidate combines project/program management experience, contract and SOW administration, vendor coordination, and strong cross-functional communication skills. They should be comfortable working at both a strategic and hands-on level, helping leadership manage day-to-day execution while also improving process consistency over time.
This role is well-suited for someone who thrives in environments where priorities are evolving, multiple stakeholders are involved, and there is a need to create order, accountability, and momentum across a diverse set of initiatives.
Key Responsibilities
- Provide day-to-day support across a wide range of business operations, project coordination, and contract-related activities.
- Help create continuity across responsibilities that may have previously been managed by multiple individuals or functions.
- Manage and track Statements of Work (SOWs), contract documentation, renewals, amendments, and related follow-up activities.
- Coordinate weekly updates across active contracts, project workstreams, outstanding action items, and business priorities.
- Partner with internal teams and external vendors to ensure timelines, deliverables, approvals, and next steps are moving forward appropriately.
- Support contract and vendor-related communications, including status tracking, documentation management, negotiation follow-up, and issue resolution.
- Drive project and program coordination efforts across cross-functional stakeholders, ensuring strong organization, alignment, and execution.
- Maintain project plans, trackers, meeting notes, status reports, and other documentation needed to support leadership visibility and decision-making.
- Proactively identify gaps, risks, bottlenecks, or missed follow-ups and help drive those items to resolution.
- Assist in building more scalable processes, operating rhythms, and reporting structures to support the function long term.
- Balance tactical execution with broader operational support, stepping in where needed to keep initiatives on track.
Required Qualifications
- 5+ years of experience in project management, program management, business operations, contract management, procurement support, vendor management, or a related function.
- Experience supporting or managing SOWs, contracts, renewals, negotiations, and/or vendor-facing operational processes.
- Strong ability to manage multiple moving priorities at once while maintaining attention to detail and follow-through.
- Demonstrated experience working in cross-functional environments with multiple stakeholders and shifting priorities.
- Strong written and verbal communication skills, including the ability to create clear updates, summaries, and documentation for business partners and leadership.
- Ability to operate independently, think proactively, and bring structure to ambiguous or evolving situations.
- Strong organizational and coordination skills, with a high level of ownership and accountability.
Preferred Qualifications
- Experience in a manager-level or lead coordination role supporting complex operational functions.
- Background in procurement, sourcing, contract administration, vendor operations, PMO, or business transformation.
- Experience working in large, matrixed, or enterprise environments.
- Strong Excel, reporting, and documentation skills.
- Familiarity with project management and workflow tools used for tracking deliverables, risks, and timelines.
- Experience supporting functions that sit at the intersection of operations, contracts, vendors, and project execution.
Ideal Candidate Profile
The ideal candidate is:
- Highly organized and detail-oriented
- Proactive with follow-up and communication
- Comfortable managing both strategic priorities and administrative details
- Able to bring clarity and structure to complex or changing environments
- Strong in stakeholder management and cross-functional coordination
- Calm under pressure and capable of keeping workstreams moving forward
- Equally comfortable with project tracking, contract follow-up, and business operations support
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.