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Job Title: Technical Support Technician
Job Type: Contract (Thru 6/30/28 with likelihood of extension)
Job Location: Jacksonville, FL (On-Site)
Overview
We’re seeking an onsite Desktop Support Technician to provide hands-on end-user computing support in a fast-paced environment. This role focuses on deploying and supporting desktops, laptops, printers, and mobile devices; troubleshooting hardware/software issues; supporting conferencing technology; and documenting resolutions. Telework is not available for this position.
Work Location & Schedule
- Work arrangement: 100% onsite
- Schedule: Flexibility required between 7:00 AM – 6:00 PM (Monday–Friday), which may include a rotation and/or on-call schedule
- Travel: Local travel between sites required (approximately 25%–40%)
Key Responsibilities
- Provide onsite technical support for end users, including advanced troubleshooting and issue resolution.
- Monitor and work from a service ticket queue; resolve tickets as assigned and document actions taken.
- Configure, deploy, and support end-user devices, including:
- Desktops and laptops
- Printers and peripherals
- Mobile devices
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment using established troubleshooting procedures.
- Install, configure, and update software, including upgrades and patches.
- Install, configure, and troubleshoot audio-visual (A/V) and video conferencing equipment as assigned.
- Provide basic network and telephony support; coordinate with other technical staff for escalations and remote troubleshooting support.
- Assist with annual inventory scanning and equipment surplus activities.
- Participate in team meetings, projects, and assigned initiatives.
- Follow organizational policies and procedures; ensure compliance with standards and documentation requirements.
- Perform other related duties as assigned.
Required Qualifications
- Education/Experience (one of the following):
- High School diploma (or equivalent) and at least 1 year of experience installing, maintaining, and supporting workstation hardware; or
- At least 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 (or newer); or
- An Associate degree from an accredited institution with at least 25% of coursework in IT-related subjects
- Minimum experience: At least 1 year of workstation hardware installation, maintenance, and technical support experience
Preferred Qualifications
- Technical certifications such as CompTIA A+ and/or CompTIA Network+ (may substitute for a portion of experience, depending on overall background)
- Hands-on experience supporting:
- Windows 10/11 endpoints
- Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Printers, drivers, and common endpoint peripherals
- Conferencing room technology (cameras, microphones, speakers, displays)
Knowledge, Skills & Abilities (KSAs)
- Initiative: Ability to organize workload, meet deadlines, and work with limited direction
- Communication: Clear written/verbal communication; strong listening skills
- Customer Service: Professional, patient support for a variety of users and situations
- Decision Making & Problem Solving: Sound judgment and structured troubleshooting approach
- Flexibility: Adapts to changing priorities and new processes; open to feedback
- Interpersonal & Teamwork: Collaborative, courteous, team-oriented
- Quality Mindset: Applies quality assurance/controls through careful execution and documentation
Physical Requirements
- Ability to lift up to 50 lbs
- Ability to climb ladders and perform tasks requiring squatting, stooping, pushing, crawling, and bending in various weather conditions
Job Title: Desktop Support Technician
Job Type: Contract (Thru 6/30/28 with likelihood of extension)
Job Location: Jacksonville, FL (On-Site)
Overview
We’re seeking an onsite Desktop Support Technician to provide hands-on end-user computing support in a fast-paced environment. This role focuses on deploying and supporting desktops, laptops, printers, and mobile devices; troubleshooting hardware/software issues; supporting conferencing technology; and documenting resolutions. Telework is not available for this position.
Work Location & Schedule
- Work arrangement: 100% onsite
- Schedule: Flexibility required between 7:00 AM – 6:00 PM (Monday–Friday), which may include a rotation and/or on-call schedule
- Travel: Local travel between sites required (approximately 25%–40%)
Key Responsibilities
- Provide onsite technical support for end users, including advanced troubleshooting and issue resolution.
- Monitor and work from a service ticket queue; resolve tickets as assigned and document actions taken.
- Configure, deploy, and support end-user devices, including:
- Desktops and laptops
- Printers and peripherals
- Mobile devices
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment using established troubleshooting procedures.
- Install, configure, and update software, including upgrades and patches.
- Install, configure, and troubleshoot audio-visual (A/V) and video conferencing equipment as assigned.
- Provide basic network and telephony support; coordinate with other technical staff for escalations and remote troubleshooting support.
- Assist with annual inventory scanning and equipment surplus activities.
- Participate in team meetings, projects, and assigned initiatives.
- Follow organizational policies and procedures; ensure compliance with standards and documentation requirements.
- Perform other related duties as assigned.
Required Qualifications
- Education/Experience (one of the following):
- High School diploma (or equivalent) and at least 1 year of experience installing, maintaining, and supporting workstation hardware; or
- At least 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 (or newer); or
- An Associate degree from an accredited institution with at least 25% of coursework in IT-related subjects
- Minimum experience: At least 1 year of workstation hardware installation, maintenance, and technical support experience
Preferred Qualifications
- Technical certifications such as CompTIA A+ and/or CompTIA Network+ (may substitute for a portion of experience, depending on overall background)
- Hands-on experience supporting:
- Windows 10/11 endpoints
- Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Printers, drivers, and common endpoint peripherals
- Conferencing room technology (cameras, microphones, speakers, displays)
Knowledge, Skills & Abilities (KSAs)
- Initiative: Ability to organize workload, meet deadlines, and work with limited direction
- Communication: Clear written/verbal communication; strong listening skills
- Customer Service: Professional, patient support for a variety of users and situations
- Decision Making & Problem Solving: Sound judgment and structured troubleshooting approach
- Flexibility: Adapts to changing priorities and new processes; open to feedback
- Interpersonal & Teamwork: Collaborative, courteous, team-oriented
- Quality Mindset: Applies quality assurance/controls through careful execution and documentation
Physical Requirements
- Ability to lift up to 50 lbs
- Ability to climb ladders and perform tasks requiring squatting, stooping, pushing, crawling, and bending in various weather conditions
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Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.